Are You An Innovator? A Thrill Seeker? A World Changer?

If you’re always dreaming big or searching for ways things could be done better, faster, stronger, and with more meaning and impact, then you’ll find yourself right at home at Salesforce DMP.

At Salesforce DMP, we believe in constant innovation. And innovation requires inspiration and rejuvenation. That’s why, in our San Francisco office, we provide:

  • Stocked kitchen: Hydrate, caffeinate, or recharge with a snack or beverage. You can’t think without it.
  • Lunch delivered several times a week: You can't change the world on an empty stomach. 
  • Regular team events: A team that plays together, stays together. It's good to step away from time to time.  
  • Ping Pong anyone? Yup, we have a table, and there are some who take the sport just a little too seriously. 
  • Chair massages? Sure. You deserve it. Go ahead. You know you want one.  

Further, our San Francisco HQ is steps from beautiful South Park, the epicenter of all things startup/SOMA. Sometimes you just need to take a break to enjoy the California sun. Of course, we also offer a competitive salary and excellent health benefits package to all our team members.

Not in San Francisco?  No worries.  We have offices across five continents, including New York, Boston, Los Angeles, London, Paris, Hamburg, and Sydney. Check out our open positions below. If you love solving the impossible, we should probably talk.

Available positions

Strategic Lead - Platform Engineering Initiatives

Strategic Lead - Platform Engineering Initiatives

Salesforce is looking for a technical lead to help develop new strategic initiatives for its B2C data platform. You’re well versed in Infrastructure & Operations and understand how to architect systems that benefit your product, customers, the company and ease the lives of support divisions like security, finance & compliance. You’re a firm believer that adding quality & security ‘later’ isn’t going to get the results you’re looking for, and aim to bake these things in early, as first class citizens. You understand that any solution involves trade offs, buy-in and organizational support and can find a way to balance these and articulate their value to all stakeholders. You believe that building something new is ultimately a team sport, and you’re happy to be the champion, evangelist, coach or janitor for that team as needed. 

Great, we’re dying to talk to you! Salesforce might be just the place for you; we’re looking for people who can build & design next generation initiatives that solve not just technological, but importantly business & organizational needs. People who are technical experts and get things done by using their smarts, empathy, communication skills and power of persuasion and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Scope & frame challenges, desired outcomes & solutions across multiple departments
  • Provide expertise in the design, implementation, and operation of scalable distributed systems 
  • Apply software development workflows to operational environments
  • Develop POCs & MVPs of feasible solutions to automate and self-heal production environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Measure everything, providing critical operational insight into our infrastructure
  • Become and stay an expert in our internal infrastructure, from the high-level architecture down to the code
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your tech friends would say you:
  • really know about scalable infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • have in depth experience with at least one supporting department such as compliance, security or finance
  • are a great communicator, not at all like the stereotypical geek
  • can put yourselves in other peoples shoes and solve problems from their perspective
  • make things work and get things done
  • love to leave things better than how you found them
  • love to automate anything you've done more than twice
  • are fluent in at least one programming language (preferably python, Scala, and/or Java, but any language will do)
  • love to learn new things and can do so quickly
Your tech friends might even say you:
  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • have a great sense of humor
LI-Y

Apply here

Sr. Data Engineer

Senior Data Engineer

You push the needle. You finish whatever you touch. You teach whatever you know. You've learned over years of practice how to choose the right tool and you’re expert on the JVM.

Great, we're dying to talk to you! We're looking for people who can process petabytes of data efficiently, use lambda architecture effectively, and expose stable real-time APIs to mountains of traffic. People who are technical experts and get things done using their smarts and whatever tools make sense. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

5+ yrs of professional Software Development with a master’s or 7+ yrs of professional Software Development with a bachelor’s

Your day to day:

  • Building and optimising performance of Hadoop/Spark jobs, processing petabytes of data
  • Building real-time data processing pipelines using Kafka, Akka, DynamoDB, and whatever else makes sense
  • Enable and implement Data Science workflows and advanced machine learning algorithms
  • Building data pipelines orchestration using AWS data pipeline and other AWS services
  • Building and maintaining libraries to abstract away some of the complexity
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your technical friends would say you:
  • Make things work, get things done and are a great communicator
  • Love to learn new things and can do so quickly
  • Love to leave things better than you found them
  • Effective in at least one dynamic language (Python preferred)
  • Can't go to sleep knowing your tests are failing
  • Like working in teams
Your tech friends might even say you:
  • Make excellent, informed, decisions and know when to ask for advice
  • Have a great sense of humor
  • Enjoy mentoring others and leading by example
  • Really know about scalable infrastructure
  • Know the pros and cons of technology trends in your field
  • Love agile development and delivering code
  • Don’t just tolerate ambiguity – you relish it

Apply here

Digital Project Manager
Digital Project Manager - Salesforce DMP (formerly Krux)

The successful Project Manager is highly-organized, detail-oriented, high-energy professional who is a structured thinker, able to break down larger problems into detailed project plans working with both client and DMP team members.  The Project Manager will report to a Client Partner Team leader who reports to the head of the Advisory Services team within DMP Solutions.  The Project Manager (PM) serves seven to ten of DMP’s largest, most strategic clients while working closely with fellow Advisory Services colleagues who are Client Partners (CP) and Deployment Architects (DA).  And he/she works with colleagues outside of the Advisory Services team such as members of:  Customer Success Team (CST), Implementation & Integration (I&I), Customer Insights and Analytics (CIA), Product Management and Engineering.  The Project Manager owns the project plan and related issue tracking and resolution to deliver a positive, engaging and profitable implementation to both the client and to DMP.  The PM also supports implementations by developing a tagging and data collection strategy which he/she then helps to get implemented by coordinating with the client and the client’s agencies and partners.  Data collection validation is also supported by the PM, along with ad-hoc project and analysis requests.
The Project Manager plays a key role as new relationships are transitioned from DMP Sales to Solutions.  Once a Deployment Architect has translated the client’s business objectives and DMP contracts into a detailed technical design document and project plan, the Project Manager will own the updates, maintenance and reporting of the project plan.  The Project Manager will conduct weekly client status meetings to advance and track the implementation project plan and will own coordinating across members of the cross-functional team to ensure follow-up items are tracked and resolved in an efficient manner.
Core accountabilities include:
  • Participate in internal and client kick-off meetings to ensure account context is reflected in project plan, updates and status calls
  • Update project plan in QuickBase
  • Collect inputs from cross-functional team members and client and agency project team members
  • Schedule and set agenda for weekly client status calls during implementation period
  • Document, track and follow-up on action items and project plan issues
  • Provide project status updates to DMP and client team members including creating & maintaining issue/ticket dashboards
  • Track & report DMP service hours against client allowances
  • Develop client tagging and data collection strategy
  • Coordinate with client and client’s agencies and partners to get tags implemented and data collected
  • Conduct initial data collection validation
  • Provide support on ad-hoc projects and analysis requests from the client or Client Partner
Typical Project Manager Goals
  • Retain 100% of monthly committed revenue for group of accounts during implementation periods
  • Update all project plans at least twice per week
  • Lead at least 90% of all weekly client status meetings during implementation period
  • Achieve tagging and data collection/validation milestones within first 4 months of implementation
  • Receive above average ratings from cross-functional team members based on performance relative to PM role description
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

*LI-Y

Apply here

Salesforce CSG DMP Project Manager
Salesforce CSG DMP Project Manager

The Role:
The Project Manager (PM) will report to a Client Partner Team Leader who reports to the head of the Professional Services (PS) team within CSG DMP.  The successful Project Manager is highly-organized, detail-oriented, high-energy professional who is a structured thinker, able to break down larger problems into detailed project plans working with both client and Krux team members.  
 
The Project Manager plays a key role as new relationships are transitioned Sales to CSG.  Once a Solution Architect has translated the client’s business objectives and Salesforce DMP contracts into a detailed technical design document and project plan, the PM owns the updates, maintenance and reporting of the project plan.  The PM conducts weekly client status meetings to advance and track the implementation project plan, identify risks and shape mitigation approaches, and owns coordinating across members of the cross-functional team to ensure follow-up items are completed in an efficient manner.
 
The PM also supports implementations by developing a tagging and data collection strategy and subsequently drives its implementation by coordinating with the client and the client’s agencies and partners.  Data collection and validation is also supported by the PM, along with ad-hoc project and analysis requests.  The PM serves seven to ten of Salesforce DMPs largest, most strategic clients.
 
Collaboration is a key to success.  The PM works with colleagues within and outside of the DMP CSG organizations.  Within PS, the PM works closely Client Partners (CP) Solution Architects, and Analysts.  Beyond PS, the PM works closely with members of Support, Implementation & Integration (I&I), Product Management and Engineering. 
 

Core accountabilities include:
  • Participate in internal and client kick-off meetings to ensure account context is reflected in project plan, updates and status calls
  • Update project plans in Smartsheets
  • Collect inputs from cross-functional team members and client and agency project team members
  • Schedule and set agenda for weekly client status calls during implementation period
  • Document, track and follow-up on action items and project plan issues
  • Provide project status updates to Salesforce CSG account team and client team members including creating & maintaining issue/ticket dashboards
  • Track & report service hours against client allowances
  • Develop client tagging and data collection strategy
  • Coordinate with client and client’s agencies and partners to get tags implemented and data collected
  • Conduct initial data collection validation
  • Provide support on ad-hoc projects and analysis requests from the client or Client Partner
Success in role requires that the PM:
  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Salesforce DMP resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as ½ the time
 
 
Qualifications
  • 6 - 8 years experience across a combination of enterprise client services and digital media
  • 3 – 5 years combined experience in project management
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • English language proficiency required.  For EU-based positions, a second language is preferred (French, German and/or Spanish).  Additional languages are a plus
  • Bachelor degree required.  Advanced degree and/or PMP certification a plus
 *LI-Y
 

Apply here

* DMP Product Services Lead

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

The Product Services Lead reports to the Sr. Director, CSG DMP Enablement.   The Product Services Lead is an individual contributor who covers the ‘last miles’ between Product, Customer Success and Partners. This role is responsible for enabling the Customer Success team and Partners to understand and service existing and new Salesforce DMP products/features, as well as synthesising product feedback. Success in this role is made evident through frictionless rollout and adoption of product updates by Solutions.  This role is also tasked with delivering product insights to Solutions leadership and the product team.

The scope of responsibilities falls in three areas: go-to-market (GTM), market feedback and impact assessment.  A description of the responsibilities in each area is detailed below. 

The Product Services Lead will work in close collaboration with Solutions colleagues (Partner Enablement, Delivery Standards, Training, Deployment Architects, Project Managers, Analysts) as well as Product, and Engineering is required.

  

Responsibilities

  • Go-to-market:  

    • Create and manage the process for enabling the solutions team to understand and service existing and new products/features

    • Work closely with product, delivery standards and marketing in development of GTM material that is suitable for both internal and external consumption

    • Tailor GTM materials to regions, client sectors and verticals as appropriate

    • Review product release notes, user documentation, and product/feature demos

    • Plan and manage the launch of new product releases / advisory service releases

    • Work cross-functionally on implementation of product launches and go-to-market

    • Act as liaison between product, support, customer success and training teams to define launch readiness in all channels for new product releases

 

  • Market feedback

    • Be a team voice for Salesforce DMP technology, product, and customer success by providing proactive and continual insights on customer requirements and trend

    • Prioritization of gap-closing/fixes and tracking gaps relative to contractual commitments and work to close those gaps is appropriately prioritized

    • Serve as central hub for solutions in driving the prioritization and tracking of client-specific issue and fixes

    • Participate in the evaluation of proof of concepts, alpha and beta implementations to provide a customer view to the process

 

  • Client impact

    • Measure and monitor client adoption KPI’s and use data to identify adoption and impact risks

    • Develop coordinated action plans and (together with CSM and support leads) success plays in response to identified issues and risks made evident through monitoring of KPI’s

    • Drive coordinated measurement of the impact of product modules and features have on our clients’ ROI and on

 

Required Skills and Experience

  • Has deep understanding of DMP products and the competitive space in which Salesforce DMP competes

  • Demonstrated experience in successfully managing multiple and competing priorities within established deadlines and operating rhythm

  • Deep understanding of SaaS concepts and underlying technology

  • Experience in working with cross-functional teams including Professional Services, Support, Product and Engineering

  • Technical documentation

  • 2+ years experience working in SaaS business

  • 8+ years of professional experience

  • 2+ years of demonstrated successful experience working in a hands-on, fast-paced, creative, entrepreneurial environment, in a cross-functional capacity

 

Qualifications

  • Business Acumen: Strong business judgment that encompasses strategic and technical acumen

  • Driving Results: Sets aggressive goals and realistic timelines. Pursues long-term objectives while delivering short-term results. S/he sees the opportunity and creates a plan to seize it

  • Communications: Skilled in both verbal and written communication (including email, long-form prose and PowerPoint). Highly articulate and communicates passion, energy and excitement

  • Organization:  Strong organizational skills as demonstrated through successful, concurrent management of multiple initiatives.  

  • Detail-oriented

  • Bachelor’s degree required

  • Fluency in oral and written communications in English, additional languages a plus

  • Ability to travel up to 25% throughout Europe 

*LI-Y

 

 

 

 

 

 

 

Apply here

Success Agent, Tier 2 Technical Support- Salesforce DMP (Formerly Krux Digital)

The Role:

Success Agents (Tier 2) (SA2) are part of the Support organization within the CSG DMP team and report to the Head of Client Support.  The SA2 role blends technical aptitude with curiosity and a drive to get things done and also possess an understanding of the subtitles associated with client relationship management.  The role includes an educational component, with the SA2 serving as a conduit for information published on the Salesforce DMP community forums, a key participant in client webinars, and author of internal documentation.  The Support team extends across all Salesforce DMP clients and as such, the SA2 role requires an ability to adapt to various markets, verticals, and client tiers.

 

The SA2 owns the trouble-shooting and related technical documentation associated with escalated and recurring client issues, and plays an integral role in the overall understanding of Salesforce DMP functionality - inside and outside of the company.

 

Collaboration is a key to success.  Important collaborators include other members of the Support, Professional Services and CSG DMP Enablement teams in Solutions as well as colleagues in Technology and Product at Salesforce.


Core Responsibilities Include:

  • Act as first level of support for incoming DMP technical questions, product guidance, and platform troubleshooting through the support portal

  • Conduct hands-on diagnosis of complex technical issues involving data collection, imports, exports, media tagging, the Salesforce DMP platform and product usage

  • Own the issue and drive to resolution, to ensure high client satisfaction, client engagement and product usage

  • Meet or exceed issue resolution, right first time,  and other operating metrics

  • Educate other members of the Support team (and in some cases, clients and partners) on new products, related technologies, and recommended approaches

  • Contribute in enriching FAQs, community forums and internal documentation

  • Leverage internal toolset to surface ticket trends, commonalities, and recurring issues across clients

  • Liaise between Solutions, Engineering, and Product teams to enhance support protocols

  • Stay informed of data-driven marketing news, emerging technologies and competitors’ offerings

 

Success in role requires:

  • A proactive approach to self-education and professional development

  • Understanding of the digital marketing ecosystem and business models (yield, product strategy, sales strategy, campaign strategy)

  • A dependable and reliable team player who understands the need to assist clients with a sense of urgency

  • Awareness of common data collection methodologies including but not limited to the following: URL parsing, text mining, content scraping, SDKs, hashed emails

  • Familiarity with Ad Servers (DFP, OpenX, OAS), DSPs (DBM, MediaMath, Turn), SSPs (AdX, Pubmatic, Criteo) and Third Party Data Providers (Acxiom, AdAdvisor, DataLogix, Exelate, LiveRamp, etc.)

  • Experience in online Ad Operations, Ad Tech or SAAS platforms

  • Ability to manage multiple clients and projects simultaneously

  • Strong analytic and excellent organizational skills

  • Strong communication and technical writing skills

  • Excellent attention to detail and follow-through

  • Empathy and a willingness to champion the cause of the client

 

Requirements:

  • 2-4 years experience minimum delivering or supporting a digital media business

  • 2+ years experience supporting a martech/adtech or other similar SaaS solution

  • English language proficiency required.  Additional languages a plus

Apply here

Director of Client Success - Salesforce DMP

The Solutions Director of Client Success (DCS) is a detail-oriented, disciplined, proactive problem-solver and relationship-builder.  The DCS reports to the VP, Professional Services and leads the team of Client Success Managers (CSMs) as a ‘player-coach’.  This means the DCS both manages the team of CSMs and leads select client relationships in a CSM capacity.  (See the CSM job description for CSM-specific responsibilities.)

 

Collaboration with area and functional leaders within Solutions as well as with other departments is key to success in the role.  In addition to collaborating closely with the heads of Client Insights and Analytics (CIA), Support, Field Enablement and Solutions Operations, the DCS will develop and deepen working relationships with colleagues in Finance, HR, Legal, Product and Sales.  

 

Client Management:

  • Oversee account-level engagement of the CSM team. Coaches team members to analyze client questions & situations within his/her portfolio of accounts. Develop a broader plan to address any problematic areas.

  • Ensure deployment projects run to plan, identify risks and work with CSMs to develop mitigation plans, and take appropriate action as issues or delays arise.  

  • Serve as first level of escalation in cases when relationship issues develop. Engages with senior client contacts to ensure scope creep and management is controlled, serving as point of escalation, managing difficult client situations & communications.  

  • Work with sales and operations to ensure renewals are completed in a timely manner.

  • Shepherd company-level client engagement across the CSM team including promotion of webinars and Krux events (e.g., Data Matters).  

  • Ensure Change Orders are executed as appropriate.  

  • Synthesize product issues and opportunities across accounts and work with Support, Product and Engineering colleagues to drive to resolution.

 

Team Management:  

  • In close collaboration with the Director of Solutions Operations, drive the staffing and resource planning process for the CSM team.  

  • Ensure client engagements are staffed in a timely manner, balancing client desires and staff development need.  

  • Drive team operations (e.g., time tracking, project status updates, client health assessments, NPS) in alignment with the overall company, Solutions and Professional Services business rhythm.  

  • Lead CSM recruiting in collaboration with HR and in line with approved resource plans.  Own all HR processes for the CSM team including (but not limited to) weekly 1:1s, quarterly merit and annual bonus reviews, V2Mom review, and growth & development plans.

 

Building for Scale:

  • Define/refine and rollout ‘success plays’, playbooks and best practices that the CSM team will use to meet client needs, deliver positive ROI and deepen relationship.

  • Establish and refine a daily, weekly and quarterly operating rhythm for CSMs to ensure appropriate, proactive client engagement.

  • Utilize data from client engagement tools to identify training opportunities and work with Field Enablement to address.

  • Identify patterns that indicate opportunity for process improvement and develop adjustments to core CSM processes to capitalize on those opportunities.

 

Financial management:  

  • Drive on-plan management of the CSM team budget through regular check-ins with the Director of Solutions Operations.  

  • Work with Finance to identify and resolve billing and collections issues.

 

Success in role requires that the DCS:

  • Thrives under deadline pressure

  • Is comfortable with ambiguity and able to drive to clarity from ill-formed ideas

  • Is passionate about delivering positive client impact and enthusiasm in the team

  • Drives others to adhere to and elevate standards of practice

  • Brings the business maturity required to keep confidential and sensitive information confidential

  • Displays a positive attitude embodied in the ability to drive change in manner that brings people together

  • Possesses excellent organization and time management skills

  • Effectively balances multiple tasks and priorities while delivering on-time at high-quality

  • Demonstrates excellent written and verbal communications skills

  • Understands financial reporting and analysis

  • Is willing to travel up to 25% of the time

 

 

Qualifications:

  • 10+ years professional experience including 2+ years in a management position in relevant professional services industry (consulting, technology company and/or agency) required

  • 4+ years experience in marketing technology, ad technology and/or DMP technology

  • Deep understanding of the martech/adtech/data ecosystem

  • Capable user of Microsoft Office, QuickBase, ZenDesk, JIRA

  • Bachelor’s degree required.  Advanced degree a plus but not required

  • Spanish language a plus

 

 

 

Apply here

Sr. Data Platform Engineer,

Sr. Data Platform Engineer

Salesforce is looking to hire a Sr. Member for the platform engineering team for the DMP product. 

So, you're well versed in infrastructure and operations, but figured out that there is code that can run it for you. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data infrastructures, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Provide expertise in the design, implementation, and operation of scalable distributed systems to assist development teams in making the right decisions early
  • Develop new methods and tools to automate and self-heal production environments
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Automate packaging, deployment, and configuration of internally developed applications
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in our internal applications, from the high-level architecture down to the code
  • Implement new application features, especially features supporting operational excellence: stability, scalability, redundancy, etc.
  • Build tools that make your colleagues more effective
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your tech friends would say you:
  • really know about scalable infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are a great communicator, not at all like the stereotypical geek
  • make things work and get things done
  • love to leave things better than how you found them
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • love to automate anything you've done more than twice
  • can write a one-liner for anything, but know when not to
  • are fluent in at least one programming language (preferably python, Scala, and/or Java, but any language will do)
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • have a great sense of humor
*LI

Apply here

Business Operations Lead, Salesforce DMP EMEA
Job Title: Salesforce DMP EMEA Services Operations Lead
Location: London

The Salesforce DMP EMEA Services Operations Lead (SOL) is a detail-oriented, disciplined, proactive problem-solver and relationship-builder.  The SOL reports to the Salesforce DMP Director of Services Operations (based in San Francisco).  Collaboration with area and functional leaders within Salesforce DMP as well as across Salesforce Customer Success Group (CSG) departments is key to success in the role.  In addition to collaborating closely with EMEA Sales DMP Head of Services, the SOL will develop and deepen working relationships with colleagues in Finance, Employee Success, Legal, Product and Sales.  In short, the SOL manages the internally-facing day-to-day operations of the Salesforce DMP EMEA Services team.
 
The role has six areas of focus:
 
  • Building for scale:  Support design, development, and integration of processes and tools that enable the front-line Services team to operate efficiently and effectively and aligned to core CSG processes and tools.
  • Communications management:  Support recurring communications (e.g., All Hands, S+T, and board reporting) and help manage a communications rhythm within Services and between Services and other functions (e.g., Sales, Marketing), with a focus on EMEA
  • Deal and contract management: Support EMEA renewal and upsell efforts by serving as central coordination point for Services team and Sales, Finance, and Legal in structuring renewal and upsell deals, shepherding deals from opportunity identification to deal close.
  • Financial management:  Support Salesforce DMP Director of Services Operations with timely financial analysis and reporting and collaboration with area and team leads.  Work with Finance to identify and resolve billing and collections issues. 
  • Operations management:  Oversee core processes to ensure Services is well-run, focusing on EMEA.  Core processes include management reporting, ES-related processes (e.g., V2MoM), resource management (see below), risk identification, mitigation and management.
  • Resource management:  Orchestrate forward-looking staff planning, assignment and utilization for EMEA.  Ensure projects are staffed in a timely manner while balancing client desires and staff development needs.  Conduct project/client-level margin analysis and tracking of progress relative to plan.  Identify patterns that indicate opportunity for process improvement and/or potential client satisfaction or individual performance concerns before they become issues.
  
Success in role requires that the SOL:
  • Thrives under deadline pressure
  • Is comfortable with ambiguity and able to drive to clarity from ill-formed ideas
  • Has flexibility to adjust schedule to enable work across time zones (globally)
  • Brings the business maturity required to keep confidential and sensitive information confidential
  • Displays a positive attitude embodied in the ability to drive change in manner that brings people together
  • Possesses excellent organization and time management skills
  • Effectively balances multiple tasks and priorities while delivering on-time at high-quality
  • Demonstrates excellent written and verbal communications skills
  • Understands financial reporting and analysis
  • Is willing to travel up-to 25% of the time
 
Qualifications
  • 10+ years professional experience including 2+ years in a management position in relevant professional services industry (consulting, technology company and/or agency) required
  • Capable user of Microsoft Office, QuickBase, GoToMeeting and Skype
  • Bachelor’s degree required.  MBA a plus
  • Second (or more) language a plus
About Salesforce:

Salesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as- you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Digital Client Partner
Digital Client Partner – Salesforce DMP (formerly Krux)
 
The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company.  The Client Partner will report to a Client Partner Team leader who reports to the head of the Advisory Services team within Salesforce DMP Solutions.  The Client Partner (CP) serves four to seven of Salesforce DMP’s largest, most strategic clients while working closely with fellow Advisory Services colleagues who are Deployment Architects (DA) and Project Managers (PM).  And he/she works with colleagues outside of the Advisory Services team such as members of:  Customer Success Team (CST), Implementation & Integration (I&I), Customer Insights and Analytics (CIA), Product Management and Engineering.  The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Salesforce DMP.
The Client Partner plays a key role as new relationships are transitioned from Salesforce DMP Sales to Solutions.  The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout.  Additionally the Client Partner may work closely with Salesforce DMP partners such as Accenture, Nielsen and Salesforce.com.
There are two broad areas of focus for the Client Partner:  1) strategic account management and 2) account growth.  Specifically:
Strategic Account Management
The Client Partner is the primary contact for assigned Salesforce DMP clients.  Core accountabilities include:
  • Work with Salesforce DMP Sales during the sales process to set relationship expectations and clarify roles
  • Guide the launch of new clients in accordance with Salesforce DMP people data activation methodology
  • Ensure client engagement, satisfaction and retention
  • Advocate on behalf of the client across Salesforce DMP including management of a cross-functional team
  • Develop & update a strategic account plan
  • Drive Best Practices with clients through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Salesforce DMP
  • Drive Salesforce DMP platform adoption and use and in-turn drive incremental revenue through increased use
  • Manage the financial elements of client relationships to designated targets including revenue, service hours, billing, payments and reporting
  • Help clients capture full value from Salesforce DMP products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
  • Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
  • Lead development and delivery of structured, metrics-driven quarterly business reviews
  • Develop client case study and references
  • Gather product and service feedback for use by other team members and guide new product and/or feature rollouts
 
Account Growth
  • Drive incremental variable revenue through activation of Salesforce DMP audience segments in client’s marketing and ad sales executions
  • Increase monthly fixed revenue by selling additional platform features that will generate incremental value for both the client and Salesforce DMP
  • Leverage internal resources to identify, qualify and close upsell opportunities
  • Maintain an upsell pipeline and forecast by leveraging solution selling techniques, confirming needs, authority to buy, budget and desired timing to implement new services
 
Typical Client Partner Goals
  • Retain 100% of monthly committed revenue for group of accounts
  • Generate $X of Salesforce DMP Interchange revenue
  • Obtain a client-specify ROI case study
  • Receive above average ratings from cross-functional team members based on performance relative to CP role description
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Salesforce DMP Client Analyst
Salesforce DMP Client Analyst
Location: London, UK
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.


The Client Analyst reports to the Client Partner Lead.  The Analyst role combines data-driven story-telling, business process analysis and a penchant for aligning clients’ operations to help clients frame decisions and drive actions that deliver bottom-line benefit.  The successful candidate is a curious problem-solver who thrives in a fast-paced environment.
Collaboration within Professional Services, Solutions and across Salesforce DMP departments is a key to success.  In addition to working closely with Deployment Architects and Project Managers, the Analyst will work closely with Data Science colleagues to deliver compelling, high-impact solutions.
In short, the Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies through operational alignment and process definition work.

Core Responsibilities: 
 
  • Data Analysis and Insights:  Apply standard Data Science (DS) packages and solutions to specific clients – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value.  Integrate disparate information, data and perspective beyond DS packages to help clients and account team realize the full value of the Salesforce DMP platform.  Translate data insights into a story that is both compelling and actionable to impact process and business improvement.  Craft compelling, action-oriented guidance for clients and their agencies based on DS insights.  Identify opportunities to introduce and trial DS packages that are beyond the client’s existing solution footprint.  In some cases, work directly with DS to develop custom solutions for clients.
 
  • Business Process Analysis and Design:  Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments.  Document and analyze current state business processes & activities.  Benchmark client’s digital operations relative to the Salesforce DMP Capability Maturity Model.  Design future state business processes to drive engagement, efficiency, effectiveness and business value.  Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions.  Ensure client’s business policies are appropriately represented in user guides and playbooks. 
 
  • Client Engagement:  At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DS deliverables and implement change initiatives.  Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
 
  • Building Salesforce DMP:  Provide feedback to Product Service and Data Science resources to inform product and service development roadmaps.  Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.
Success in role requires:  
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
  • A high degree of comfort with ambiguity
  • Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
  • Remaining current with leading edge industry and technology developments including the Salesforce DMP platform
  • Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI’s
  • Strong analytical and problem solving skills
  • Appropriate use of visualizations to tell compelling stories with data is crucial
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience collaborating on a strategic delivery team.
Requirements:  
  • 3-5 years of management consulting experience as a Business Analyst or in a similar role
  • Prior experience in media a plus
  • Prior experience working across multiple SaaS deployments is a plus
  • 1+ years of experience implementing global initiatives and understanding regional needs
  • Adept user of tools including Tableau, other BI tool and Microsoft Office
  • Capability in database query language(s) (e.g., MySQL) a plus
  • Fluency in oral and written communications in English. Additional languages a strong plus
  • Bachelors degree required (mathematics, economics, or statistics preferred).  Advanced degree a plus
  • Willingness to travel (up to 50% depending on location and assigned teams), and occasionally internationally
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Client Partner - Krux Solutions (French speaking)

Client Partner - London. We are ideally looking for fluent French skills for this position.


The Role:

The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Client Partner team within Krux Solutions. The Client Partner serves three to five of Krux’ largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.The Client Partner plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally Client Partner may also work closely with Krux partners such as Accenture, Nielsen and Salesforce.com.

There are two broad areas of focus for Client Partner; existing account management and sales and new client launches as follows;

Existing Account Management:

The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:

  • Advocate on behalf of the client across Krux
  • Drive Best Practices into clients and through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Krux
  • Drive Krux platform adoption and use and in-turn drive incremental revenue through increased use
  • Ensure client satisfaction and engagement
  • Manage the Financial elements of client relationships to designated targets
  • Gather product and service feedback for use by other team members and guide new product and/or feature rollouts at a client
  • Help clients capture full value from Krux products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
  • Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
  • Lead development and delivery of structured, metrics-driven quarterly business reviews

Sales and New Client Launches:

  • Work with Krux Sales during the sales process to set relationship expectations and clarify roles
  • Guide the launch of new clients in accordance with Krux people data activation methodology
  • Work with Sales to set-up reference calls as appropriate

Qualifications:

  • 10+ years professional experience, including at least 5 years in consulting/enterprise client service to marketers and at least 3 years of experience in digital media and/or digital marketing
  • Track record of successful value delivery and client relationship development
  • Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business
  • Capacity to craft, articulate and influence adoption of strategies and directions at client organizations in a manner that is understood and embraced
  • Strong presentation development and delivery skills (including Microsoft PowerPoint skills)
  • Willing to travel between 1/3 and 2/3 of the time (7 – 15 days/month)
  • Undergraduate degree required, advanced degree a plus
  • Broad relationships across either digital media and/or digital marketing a plus
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Client Insights Analyst
Client Insights Analyst – Salesforce DMP (Formerly Krux)
 
The Client Insights & Analytics Analyst reports to the head of Client Insights & Analytics (CIA).  The CIA Analyst role combines data-driven story-telling, business process analysis and a penchant for aligning clients’ operations to help clients frame decisions and drive actions that deliver bottom-line benefit.  The successful candidate is a curious problem-solver who thrives in a fast-paced environment. Collaboration within Advisory Services and across Salesforce DMP departments is a key to success.  In addition to working closely with Client Partners and Project Managers, the CIA Analyst will work closely with Data Science colleagues to deliver compelling, high-impact solutions. In short, the CIA Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies through operational alignment and process definition work.
The role has four areas of focus as follows:
  • Data Analysis and Insights:  Apply standard Salesforce DMP Data Science (DS) packages and solutions to specific clients – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value.  Integrate disparate information, data and perspective beyond DS packages to help clients and Salesforce DMP team realize the full value of the Salesforce DMP platform.  Translate data insights into a story that is both compelling and actionable to impact process and business improvement.  Craft compelling, action-oriented guidance for clients and their agencies based on DS insights.  Identify opportunities to introduce and trial DS packages that are beyond the client’s existing solution footprint.  In some cases, work directly with DS to develop custom solutions for clients.
  • Business Process Analysis and Design:  Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments.  Document and analyze current state business processes & activities.  Benchmark client’s digital operations relative to the Salesforce DMP Capability Maturity Model.  Design future state business processes to drive engagement, efficiency, effectiveness and business value.  Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions.  Ensure client’s business policies are appropriately represented in user guides and playbooks. 
  • Client Engagement:  At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DS deliverables and implement change initiatives.  Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
  • Building Salesforce DMP: Provide feedback to Product Service resources to inform product and service development roadmaps.  Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.
Success in role requires:
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
  • A high degree of comfort with ambiguity
  • Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
  • Remaining current with leading edge industry and technology developments including the Salesforce DMP platform
  • Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI’s
  • Strong analytical and problem solving skills
  • Appropriate use of visualizations to tell compelling stories with data is crucial
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience collaborating on a strategic delivery team.
Minimum Qualifications:
  • 4+ years of experience working across multiple SaaS deployments in a variety of roles
  • 2+ years of management consulting experience as a Business Analyst or in a similar role
  • 1+ years of experience working in media
  • 1+ years of experience implementing global initiatives and understanding regional needs
  • Adept user of tools including Tableau, other BI tool and Microsoft Office
  • Capability in database query language(s) (e.g., MySQL) a plus
  • Fluency in oral and written communications in English. Additional languages a plus.
  • Bachelors degree required (mathematics, economics, or statistics preferred).  Advanced degree a plus
  • Willingness to travel (up to 50% depending on location and assigned teams), and occasionally international
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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Salesforce DMP Solutions Architect
Salesforce DMP Solutions Architect
Location: London, UK
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

This is an individual contributor role within the Salesforce DMP Implementation and Integration group.  The Solutions Architect is a hybrid business and technical consultant that is responsible for the solutions design and successful deployment of the Salesforce DMP.  The successful candidate will manage technical engagement throughout the software deployment process.  By leveraging standard deployment processes, properly documenting and communicating the solutions design, and working closely with the client, Solutions team, and Solutions Engineers during implementation, the DA will ensure project success with reduced cycle times and proper configuration of the software based on the client’s business requirements.  The Solutions Architect works with clients, external partners, and colleagues across the Salesforce DMP.
 
Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Solutions Architect will have deep relationships and access to peers in I&I, Product, and Engineering, while working closely with the Solution team members through client engagements.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 
The scope of responsibilities fall in four areas, each of which is described below.

Core Responsibilities: 
 
  • Solutions design:  Leverages best practices templates, documents & presentations to maximize efficiency & consistency especially within technical solution design & data flow diagrams.  Reflects client's business strategy in technical implementation & solution design documents for each implementation including data flow diagrams that capture visuals & text explaining data sources in, data transformations & data exports/outputs.   Summarizes business implications & recommendations of technical design discussions & troubleshooting for technical client contacts in writing & verbally.  Considers the impact of his/her solution design on processing costs & efficiency and gathers internal consensus before presenting final designs
 
  • Technical consulting:  Responds to technical implementation/deployment & solution design questions quickly, effectively, confidently & honestly by thinking on his/her feet. Uses ability to assess the risks and rewards throughout that process. Escalates questions he/she can't answer quickly & efficiently to resolve open issues
 
  • Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences
     
  • Integration management:  Leverages existing partnerships to deliver on client-specific solution design.  Has a deep understanding of the partner ecosystem and integration partners and provides specific recommendations on how to deploy the Salesforce DMP in relation to systems of record & systems of engagement and technical expertise on ingesting external data sources and enabling activation partners
 
Success in role requires that the Solutions Architect:  
  • Translates complex technical implementation/deployment topics & details into business-friendly language for technical & non-technical members or internal & external teams
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Prioritizes tasks & time wisely, making tradeoff decisions to drive most efficient use of time & resources
  • Builds trust-based relationships with line staff across the organization
  • Willing to travel 25-50% of the time (based on location and project assignment)
Requirements:  
  • 6+ years professional experience including 2+ years in a technical position in relevant industry (consulting, technology company and/or agency) required
  • Experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • Experience as Solutions Architect, Professional Services (Implementation) Specialty, Software Solution Engineer, Systems Engineer a plus
  • Besides English, a second language proficiency is preferred (Spanish, French, and/or German).  Additional languages are a plus
  • Bachelor degree required, advanced degree a plus
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Sr. Site Reliability Engineer

 

Sr. Site Reliability Engineer

The Salesforce DMP team is looking to hire a Sr. Member for the platform engineering team.

So, you're not only well versed in infrastructure and operations, but also in developing software that can run it for you. You support application developers by building and exposing well designed tools, APIs and services. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data and ML infrastructure, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Architect, develop, implement, and operate the scalable distributed systems platform that supports our big data processing, Data-Science and AI applications.
  • Provide expertise and guidance to assist development teams in making the right architectural & operational decisions early
  • Develop new methods and tools to automate packaging, deployment and configuration of internally developed applications, and others to self-heal production environments.
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can

Your tech friends would say you:

  • are a domain expert in scalable and distributed infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are fluent in several programming language (preferably Scala, Java, and Python)
  • make things work and get things done
  • love to leave things better than how you found them and automate anything you've done more than twice
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • can write a one-liner for anything, but know when not to
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • are a great communicator, not at all like the stereotypical geek
  • have a great sense of humor 
 

 

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Client Success Manager - Krux Solutions (French, German or Spanish speaking)

Krux Client Success Manager
 
This is an individual contributor role that reports to the Director of Client Success.  Client Success is part of the Professional Services organization within Solutions Group.  The Client Success Manager (CSM) is an action-oriented problem solver and relationship builder who thrives in a fast-paced environment.  Able to context-switch quickly and comfortable with ambiguity, the CSM owns client relationships from deployment through sustained value delivery.  Ensuring Krux clients achieve and sustain strong, positive ROI through effective use of the Krux platform is top priority.
 
Collaboration within Solutions and across Krux departments is a key to success.  In addition to working closely with the Implementation and Integration (I&I) team during deployment, CSMs also work with Support, Training, Client Insights and Analytics (CIA) and Sales team members.  In short, CSMs own client relationships and their sustained success with Krux.
 
The CSM has four areas of focus as follows:

  • Client Engagement: Develop a deep understanding of clients’ business goals and drive use of the Krux platform to help clients realize those goals.  Maintain regular, proactive dialogue with clients through standard, structured vehicles such as success plays, business reviews, trainings, and webinars.  Develop strong trust-based client relationships through goal-setting, execution, expertise, and follow-through on both outbound and inbound requests.   Stayed informed of any technical issues and monitor (and encourage) progress toward resolution.  Work with sales to ensure timely account renewals and to capitalize on upsell opportunities.
 
  • Knowledge Development:  Quickly develop expertise on the Krux platform in order to highlight key features and functionality to clients.  Educate clients on new Krux product offerings and updates to existing features and capabilities.  Stay informed of data-driven marketing news, emerging technologies, trends and competitive offerings.  Over time, develop expertise in one of two Krux business sectors (marketers and publishers).
 
  • Operating Discipline:  Make timely and effective use of the CSM toolkit in-line with expectations of the Director of Client Success.  Tools include Quickbase, Totango, Jira, Zendesk, Harvest and others.  Regularly meet internal operating, reporting and special initiative deadlines to ensure an accurate representation of client health and engagement at all times.
 
  • Building Krux: Provide feedback to the Director of Client Success and Product Service resources to inform service and product development roadmaps.  Identify opportunities to simplify, streamline and increase the client impact of core operating processes.  Build and share personal knowledge and insight into a business sector through re-usable assets and thought capital.  Secure quantitative case studies of Krux business impact at assigned clients.
 
Success in role requires that the CSM:
  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as 50% of the time
 
Qualifications
  • 5-7 years experience across a combination of enterprise client services and digital media
  • 1 - 2 years combined experience in digital media and/or marketing and marketing or ad technology
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • Besides English, a second language proficiency is in French is preferred
  • Bachelor degree required.  Advanced degree a plus

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Senior Support Specialist
Senior Support Specialist – Salesforce DMP (Formerly Krux)
 
The Role:
Senior Support Specialists (SSS) are part of the Support organization within Solutions and report to the Support Director.  The SSS role blends technical aptitude with curiosity and a drive to get things done and also possess an understanding of the subtitles associated with client relationship management.  The role includes an educational component, with the SSS serving as a conduit for information published on the Salesforce DMP community forums, a key participant in client webinars, and author of internal documentation.  The Support team extends across all Salesforce DMP clients and as such, the SSS role requires an ability to adapt to various markets, verticals, and client tiers.
 
The SSS owns the trouble-shooting and related technical documentation associated with escalated and recurring client issues, and plays an integral role in the overall understanding of Salesforce DMP functionality - inside and outside of the company.
 
Collaboration is a key to success.  Important collaborators include other members of the Support, Professional Services and Field Enablement teams in Solutions as well as colleagues in Product and Engineering at Salesforce DMP.

Core Responsibilities Include:
  • Provide support for escalated technical questions and platform troubleshooting
  • Conduct hands-on diagnosis of technical issues ranging from data collection to media execution
  • Own the issue and drive to resolution, keeping the client informed along the way
  • Meet or exceed issue resolution and other operating metrics
  • Educate other members of the Support team (and in some cases, clients and partners) on new products, related technologies, and recommended approaches
  • Lead internal support trainings and client-facing webinars
  • Contribute in enriching FAQs community forums and internal documentation
  • Leverage internal toolset – including Totango, Zendesk, JIRA, and QuickBase -- to surface ticket trends, commonalities, and recurring issues across clients
  • Liaise between Solutions, Engineering, and Product teams to develop training methodologies and enhance support protocols
  • Stay informed of data-driven marketing news, emerging technologies and competitors’ offerings
 
Success in role requires:
  • A proactive approach to self-education and professional development
  • Understanding of the digital marketing ecosystem and business models (yield, product strategy, sales strategy, campaign strategy)
  • Awareness of common data collection methodologies including but not limited to the following: URL parsing, text mining, content scraping, SDKs, hashed emails
  • Familiarity with ad servers, media tagging, trafficking and data marketplaces
  • Ability to manage multiple clients and projects simultaneously
  • Strong communication and technical writing skills
  • Excellent attention to detail and follow-through
  • Empathy and a willingness to champion the cause of the client
  • Strong analytic and excellent organizational skills
  • A dependable and reliable team player
 
Requirements:
  • 4+ years experience delivering or supporting a digital media business, revenue operations or digital marketing operation
  • 2+ years experience supporting a martech/adtech or other similar SaaS solution
  • Previous experience with marketers, publishers, DMPs, and/or martech/adtech
  • Bachelor degree in a technical field preferred, equivalent technical experience considered
  • English language proficiency required.  Additional languages a plus (and may be required in some locations)
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Client Partner - Krux Solutions

Client Partner - London.


The Role:

The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Client Partner team within Krux Solutions. The Client Partner serves three to five of Krux’ largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.The Client Partner plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally Client Partner may also work closely with Krux partners such as Accenture, Nielsen and Salesforce.com.

There are two broad areas of focus for Client Partner; existing account management and sales and new client launches as follows;

Existing Account Management:

The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:

  • Advocate on behalf of the client across Krux
  • Drive Best Practices into clients and through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Krux
  • Drive Krux platform adoption and use and in-turn drive incremental revenue through increased use
  • Ensure client satisfaction and engagement
  • Manage the Financial elements of client relationships to designated targets
  • Gather product and service feedback for use by other team members and guide new product and/or feature rollouts at a client
  • Help clients capture full value from Krux products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
  • Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
  • Lead development and delivery of structured, metrics-driven quarterly business reviews

Sales and New Client Launches:

  • Work with Krux Sales during the sales process to set relationship expectations and clarify roles
  • Guide the launch of new clients in accordance with Krux people data activation methodology
  • Work with Sales to set-up reference calls as appropriate

Qualifications:

  • 10+ years professional experience, including at least 5 years in consulting/enterprise client service to marketers and at least 3 years of experience in digital media and/or digital marketing
  • Track record of successful value delivery and client relationship development
  • Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business
  • Capacity to craft, articulate and influence adoption of strategies and directions at client organizations in a manner that is understood and embraced
  • Strong presentation development and delivery skills (including Microsoft PowerPoint skills)
  • Willing to travel between 1/3 and 2/3 of the time (7 – 15 days/month)
  • Undergraduate degree required, advanced degree a plus
  • Broad relationships across either digital media and/or digital marketing a plus
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Lead Solution Architect - Salesforce DMP

This is a senior role reporting to the Senior Director of Implementation and Integration for the Salesforce DMP.  The Lead Solution Architect leads the global Solution Architect (SA) team and is a critical hub for coordination, setting standards, driving consistency, and reducing complexity across engineering, product, sales and solutions.  The successful candidate embraces a master-apprentice mindset and brings a demonstrated track record of developing a community of professional practice.  Success in role is made evident through reduced project cycle times, increased use/adoption of standard approaches, clean, robust and accurate documentation and increased collaboration across Salesforce DMP teams. The Lead Solution Architect works with clients, external partners, and colleagues across the Salesforce DMP.

Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Lead Deployment Architect will have deep relationships and access to leads in I&I, Product, and Engineering, while working closely with the heads of Professional Services, Support, Field Enablement, and the Solutions leaders in the US, EU and APAC.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 

The scope of responsibilities fall in five areas, each of which is described below.

Responsibilities
 

Manage Deployment Architecture operations:  Establish core operating rhythm within the Advisory Services matrix to ensure the right resources are delivered to the right clients and colleagues at the right time.  Successfully manage to financial targets and deadlines with an uncompromising passion for quality.  Forecast accurately and manage resources judiciously

Build and manage for scale:  Attract, develop and retain Solution Architects.  Nurture additional SA skill sets in embedded Solutions Engineers from within the I&I team.  Set standards for team delivery, identify skill development needs and guide development of internal training programs for SA team and other Salesforce DMP team members.  Train and develop Solution Architects to leverage and evolve deployment best practices in technical design, documentation and delivery.  Manifest a master – apprentice mindset and approach across the team with a clear end-goal of developing a true community of practice

Solution design: Develop reference deployment architecture (in collaboration with I&I, Product, and Engineering) for major lines of business (e.g., CPG, retail, digital publishers).  Develop and maintain best practices and role-specific training (in collaboration with Training team) for the SA team.  Ensure all client accounts with Solution Architects assigned follow key steps for technical discovery, design, review, documentation and delivery.  For select major accounts, evaluate deployment design recommendations and provide feedback to the Solutions team, client, agency and/or other partners.  Serve as advisor to Sales during SOW development and Deployment Architects during project execution as teams bring the Salesforce DMP platform to life for clients

Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP platform.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences

Product and tool extension:  Provide market feedback to the Product team to inform development of deployment packages.  Work closely with Senior Solutions Engineers to design internal tools and reports to facilitate implementation and validation across different market verticals and tech stacks

 

Success in role requires that the Lead Solution Architect:

  • Fluently speaks and writes in language that is meaningful to a broad range of stakeholders from solutions to business development to agencies to engineering and product
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Simplifies, rationalizes and clarifies complex and even conflicting signals to bring clarity to areas of ambiguity and drive decisions and action
  • Possesses sound business judgment
  • Builds trust-based relationships with senior leaders and line staff alike
  • Effectively advocate for new ideas, approaches, tools, standards
  • Willing to travel, including internationally, 20-50% of the time (based on location and project assignment)

 

Qualifications

  • 12+ years professional experience including 5+ years in a technical leadership position in relevant industry (consulting, technology company and/or agency) required
  • At least two of the following:
  • 5+ years of experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • 5+ years of systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • 5+ years of experience as Solution Architect, Professional Services (Implementation) Architect/Manager, Software Solution Architects, Systems Engineer
  • 5+ years specifically in software areas of expertise related to Enterprise Software, SaaS/PaaS, IoT and security, or big data
  • English language proficiency required.  Additional languages a plus
  • Bachelor degree required, advanced degree a plus

 

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Solution Architect - Salesforce DMP

This is an individual contributor role within the Salesforce DMP Implementation and Integration group.  The Solution Architect is a hybrid business and technical consultant that is responsible for the solutions design and successful deployment of the Salesforce DMP.  The successful candidate will manage technical engagement throughout the software deployment process.  By leveraging standard deployment processes, properly documenting and communicating the solutions design, and working closely with the client, Solutions team, and Solutions Engineers during implementation, the SA will ensure project success with reduced cycle times and proper configuration of the software based on the client’s business requirements.  The Solution Architect works with clients, external partners, and colleagues across the Salesforce DMP.

Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Solution Architect will have deep relationships and access to peers in I&I, Product, and Engineering, while working closely with the Solution team members through client engagements.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 

The scope of responsibilities fall in four areas, each of which is described below. 

Responsibilities:

Solutions design:  Leverages best practices templates, documents & presentations to maximize efficiency & consistency especially within technical solution design & data flow diagrams.  Reflects client's business strategy in technical implementation & solution design documents for each implementation including data flow diagrams that capture visuals & text explaining data sources in, data transformations & data exports/outputs.   Summarizes business implications & recommendations of technical design discussions & troubleshooting for technical client contacts in writing & verbally.  Considers the impact of his/her solution design on processing costs & efficiency and gathers internal consensus before presenting final designs

Technical consulting:  Responds to technical implementation/deployment & solution design questions quickly, effectively, confidently & honestly by thinking on his/her feet. Uses ability to assess the risks and rewards throughout that process. Escalates questions he/she can't answer quickly & efficiently to resolve open issues

Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences

Integration management:  Leverages existing partnerships to deliver on client-specific solution design.  Has a deep understanding of the partner ecosystem and integration partners and provides specific recommendations on how to deploy the Salesforce DMP in relation to systems of record & systems of engagement and technical expertise on ingesting external data sources and enabling activation partners

 

Success in role requires that the Solution Architect:

  • Translates complex technical implementation/deployment topics & details into business-friendly language for technical & non-technical members or internal & external teams
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Prioritizes tasks & time wisely, making tradeoff decisions to drive most efficient use of time & resources
  • Builds trust-based relationships with line staff across the organization
  • Willing to travel 10-25% of the time (based on location and project assignment)

 

Qualifications

  • 6+ years professional experience including 2+ years in a technical position in relevant industry (consulting, technology company and/or agency) required
  • Experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • Experience as Deployment Architect, Professional Services (Implementation) Speciality, Software Solution Engineer, Systems Engineer a plus
  • English language proficiency required.  Additional languages a plus
  • Bachelor degree required, advanced degree a plus

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Sr. AWS Platform Engineer

Sr. AWS Platform Engineer

Salesforce is looking to hire a Sr. Member for the platform engineering team for the DMP product.

So, you're well versed in infrastructure and operations, but figured out that there is code that can run it for you. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data infrastructures, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Provide expertise in the design, implementation, and operation of scalable distributed systems to assist development teams in making the right decisions early
  • Develop new methods and tools to automate and self-heal production environments
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Automate packaging, deployment, and configuration of internally developed applications
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in our internal applications, from the high-level architecture down to the code
  • Implement new application features, especially features supporting operational excellence: stability, scalability, redundancy, etc.
  • Build tools that make your colleagues more effective
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your tech friends would say you:
  • really know about scalable infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are a great communicator, not at all like the stereotypical geek
  • make things work and get things done
  • love to leave things better than how you found them
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • love to automate anything you've done more than twice
  • can write a one-liner for anything, but know when not to
  • are fluent in at least one programming language (preferably python, Scala, and/or Java, but any language will do)
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • have a great sense of humor

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