Are You An Innovator? A Thrill Seeker? A World Changer?

If you’re always dreaming big or searching for ways things could be done better, faster, stronger, and with more meaning and impact, then you’ll find yourself right at home at Salesforce DMP.

At Salesforce DMP, we believe in constant innovation. And innovation requires inspiration and rejuvenation. That’s why, in our San Francisco office, we provide:

  • Stocked kitchen: Hydrate, caffeinate, or recharge with a snack or beverage. You can’t think without it.
  • Lunch delivered several times a week: You can't change the world on an empty stomach. 
  • Regular team events: A team that plays together, stays together. It's good to step away from time to time.  
  • Ping Pong anyone? Yup, we have a table, and there are some who take the sport just a little too seriously. 
  • Chair massages? Sure. You deserve it. Go ahead. You know you want one.  

Further, our San Francisco HQ is steps from beautiful South Park, the epicenter of all things startup/SOMA. Sometimes you just need to take a break to enjoy the California sun. Of course, we also offer a competitive salary and excellent health benefits package to all our team members.

Not in San Francisco?  No worries.  We have offices across five continents, including New York, Boston, Los Angeles, London, Paris, Hamburg, and Sydney. Check out our open positions below. If you love solving the impossible, we should probably talk.

Available positions

Quality Assurance Engineer
Quality Engineer, MTS - Test Apps and Tools

Salesforce  is looking to hire a QA Engineer for the DMP team. 

Here are some key points about the responsibilities of the job and qualifications we are looking for: 

Responsibilities:
  • Help to define the overall strategy for effectively and efficiently executing and maintaining UI, Rest API, and back-end tests
  • Enhance our existing automation framework using Selenium WebDriver
  • Design and create tests for Rest API
  • Design an effective and reliable test automation results reporting system
  • Conduct code reviews for other QA Team members
  • Research and design integration methods for test case repository, test automation framework, test results reporting, and defect tracking system
  • Participate in reviews of application designs, functional requirements and specifications. Analyze details for automation support and compliance
  • Use Scrum methodology and participate in agile, iterative process
Qualifications:
  • 4+ years experience with web software product testing, creating test plans, executing test cases, and test automation
  • Solid experience with Java programming language
  • Experience building and maintaining test framework with Selenium Web Driver
  • Experience automating APIs
  • Experience with agile technologies and continuous integration tools (Jenkins preferred)
  • Experience with large data structures, e.g. Hadoop. Basic knowledge of SQL
  • Bachelor’s Degree in CS or related field

Apply here

Success Agent (Tier2)
Success Agent (Tier2)
Location: London, UK or Hamburg, Germany
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.


Success Agents (Tier 2) (SA2) are part of the Support organization within Solutions and report to the Head of Client Support.  The SA2 role blends technical aptitude with curiosity and a drive to get things done and also possess an understanding of the subtitles associated with client relationship management.  The role includes an educational component, with the SA2 serving as a conduit for information published on the Salesforce DMP community forums, a key participant in client webinars, and author of internal documentation.  The Support team extends across all Salesforce DMP clients and as such, the SA2 role requires an ability to adapt to various markets, verticals, and client tiers.
The SA2 owns the trouble-shooting and related technical documentation associated with escalated and recurring client issues, and plays an integral role in the overall understanding of Krux functionality - inside and outside of the company.
Collaboration is a key to success.  Important collaborators include other members of the Support, Professional Services and Enablement teams in the Customer Success DMP team as colleagues in Product and Engineering at Salesforce.

Core Responsibilities: 
  • Provide support for escalated technical questions and platform troubleshooting
  • Conduct hands-on diagnosis of technical issues ranging from data collection to media execution
  • Own the issue and drive to resolution, keeping the client informed along the way
  • Meet or exceed issue resolution and other operating metrics
  • Educate other members of the Support team (and in some cases, clients and partners) on new products, related technologies, and recommended approaches
  • Lead internal support trainings and client-facing webinars
  • Contribute in enriching FAQs community forums and internal documentation
  • Leverage internal toolset – including, Zendesk, JIRA, and QuickBase -- to surface ticket trends, commonalities, and recurring issues across clients
  • Liaise between CSG DMP, Engineering, and Product teams to develop training methodologies and enhance support protocols
  • Stay informed of data-driven marketing news, emerging technologies and competitors’ offerings
Success in role requires:  
  • A proactive approach to self-education and professional development
  • Understanding of the digital marketing ecosystem and business models (yield, product strategy, sales strategy, campaign strategy)
  • Awareness of common data collection methodologies including but not limited to the following: URL parsing, text mining, content scraping, SDKs, hashed emails
  • Familiarity with ad servers, media tagging, trafficking and data marketplaces
  • Ability to manage multiple clients and projects simultaneously
  • Strong communication and technical writing skills
  • Excellent attention to detail and follow-through
  • Empathy and a willingness to champion the cause of the client
  • Strong analytic and excellent organizational skills
  • A dependable and reliable team player
Requirements:  
  • 4+ years’ experience delivering or supporting a digital media business, revenue operations or digital marketing operation
  • 2+ years’ experience supporting a martech/adtech or other similar SaaS solution
  • Previous experience with marketers, publishers, DMPs, and/or martech/adtech
  • Bachelor degree in a technical field preferred, equivalent technical experience considered
  • English language proficiency required.  Additional languages a plus (and may be required in some locations)
*LI-Y

Apply here

Salesforce DMP Client Analyst
Salesforce DMP Client Analyst
Location: London, UK
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.


The Client Analyst reports to the Client Partner Lead.  The Analyst role combines data-driven story-telling, business process analysis and a penchant for aligning clients’ operations to help clients frame decisions and drive actions that deliver bottom-line benefit.  The successful candidate is a curious problem-solver who thrives in a fast-paced environment.
Collaboration within Professional Services, Solutions and across Salesforce DMP departments is a key to success.  In addition to working closely with Deployment Architects and Project Managers, the Analyst will work closely with Data Science colleagues to deliver compelling, high-impact solutions.
In short, the Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies through operational alignment and process definition work.

Core Responsibilities: 
 
  • Data Analysis and Insights:  Apply standard Data Science (DS) packages and solutions to specific clients – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value.  Integrate disparate information, data and perspective beyond DS packages to help clients and account team realize the full value of the Salesforce DMP platform.  Translate data insights into a story that is both compelling and actionable to impact process and business improvement.  Craft compelling, action-oriented guidance for clients and their agencies based on DS insights.  Identify opportunities to introduce and trial DS packages that are beyond the client’s existing solution footprint.  In some cases, work directly with DS to develop custom solutions for clients.
 
  • Business Process Analysis and Design:  Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments.  Document and analyze current state business processes & activities.  Benchmark client’s digital operations relative to the Salesforce DMP Capability Maturity Model.  Design future state business processes to drive engagement, efficiency, effectiveness and business value.  Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions.  Ensure client’s business policies are appropriately represented in user guides and playbooks. 
 
  • Client Engagement:  At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DS deliverables and implement change initiatives.  Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
 
  • Building Salesforce DMP:  Provide feedback to Product Service and Data Science resources to inform product and service development roadmaps.  Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.
Success in role requires:  
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
  • A high degree of comfort with ambiguity
  • Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
  • Remaining current with leading edge industry and technology developments including the Salesforce DMP platform
  • Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI’s
  • Strong analytical and problem solving skills
  • Appropriate use of visualizations to tell compelling stories with data is crucial
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience collaborating on a strategic delivery team.
Requirements:  
  • 3-5 years of management consulting experience as a Business Analyst or in a similar role
  • Prior experience in media a plus
  • Prior experience working across multiple SaaS deployments is a plus
  • 1+ years of experience implementing global initiatives and understanding regional needs
  • Adept user of tools including Tableau, other BI tool and Microsoft Office
  • Capability in database query language(s) (e.g., MySQL) a plus
  • Fluency in oral and written communications in English. Additional languages a strong plus
  • Bachelors degree required (mathematics, economics, or statistics preferred).  Advanced degree a plus
  • Willingness to travel (up to 50% depending on location and assigned teams), and occasionally internationally
*LI-Y

Apply here

Client Partner - Krux Solutions (French speaking)

Client Partner - London. We are ideally looking for fluent French skills for this position.


The Role:

The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Client Partner team within Krux Solutions. The Client Partner serves three to five of Krux’ largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.The Client Partner plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally Client Partner may also work closely with Krux partners such as Accenture, Nielsen and Salesforce.com.

There are two broad areas of focus for Client Partner; existing account management and sales and new client launches as follows;

Existing Account Management:

The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:

  • Advocate on behalf of the client across Krux
  • Drive Best Practices into clients and through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Krux
  • Drive Krux platform adoption and use and in-turn drive incremental revenue through increased use
  • Ensure client satisfaction and engagement
  • Manage the Financial elements of client relationships to designated targets
  • Gather product and service feedback for use by other team members and guide new product and/or feature rollouts at a client
  • Help clients capture full value from Krux products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
  • Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
  • Lead development and delivery of structured, metrics-driven quarterly business reviews

Sales and New Client Launches:

  • Work with Krux Sales during the sales process to set relationship expectations and clarify roles
  • Guide the launch of new clients in accordance with Krux people data activation methodology
  • Work with Sales to set-up reference calls as appropriate

Qualifications:

  • 10+ years professional experience, including at least 5 years in consulting/enterprise client service to marketers and at least 3 years of experience in digital media and/or digital marketing
  • Track record of successful value delivery and client relationship development
  • Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business
  • Capacity to craft, articulate and influence adoption of strategies and directions at client organizations in a manner that is understood and embraced
  • Strong presentation development and delivery skills (including Microsoft PowerPoint skills)
  • Willing to travel between 1/3 and 2/3 of the time (7 – 15 days/month)
  • Undergraduate degree required, advanced degree a plus
  • Broad relationships across either digital media and/or digital marketing a plus
LI-Y*
 

Apply here

Delivery Standards Manager - Salesforce DMP (formerly Krux Solutions)

Delivery Standards Manager

The Delivery Standards (DSM) reports to the Sr. Director, Field Enablement.  Delivery Standards is part of the Solutions Enablement organization within Krux Solutions. The Delivery Standards Manager is responsible for building and managing a comprehensive, closed-loop process for ensuring our services and support teams have the content, messaging, and assets needed to deploy and support Krux products.  Accountable for developing a content roadmap and bill of materials, developing and vetting content, and performing regular assessments of our content landscape to measure effectiveness.

Delivery standards is the primary responsibility of the Delivery Standards Manager.  In addition, there are two secondary, support responsibilities; product rollout and curriculum development.  Each area of responsibility is described below:

  • Delivery Standards: Drive the evolution and adoption of standard Solutions delivery and managed services approaches tailored to client types and product footprints. Refine approaches through time to increase quality and predictability while reducing costs. Set the standard design and quality levels for Solutions assets and work products. Develop, manage and drive effective use of the Solutions knowledge base.

  • Product Rollout Support: Learn all relevant aspects of current and new product rollouts to ensure they are incorporated into Delivery Standards.  Work with other Krux team members to identify Delivery Standards needs and opportunities where supplementary product documentation (e.g. worksheets/exploration doc) would further the company’s goals.  Hold Internal Lunch N’ Learns and Webinars to train employees on Delivery Standards templates/assets.  

  • Curriculum Development Support: Contribute ideas for refinement of Krux Academy and identify gaps in existing material.  Work closely with the Curriculum Developer to inform high quality and high impact learning and reference materials such as Delivery Standards templates, assets and worksheets.


Success in role requires that the DSM:

  • Work with Solutions, Product, Sales and others to develop a standard list of assets, content, and deliverables needed to support client conversations

  • Partner with various internal subject matter experts to produce compelling and effective assets and content for a variety of audiences

  • Perform regular assessments of the content landscape and partner with the appropriate teams to address any content gaps

  • Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and tune messaging to maximize effectiveness

  • Demonstrate excellent visual and written communications skills

  • Provides exceptional attention to detail

  • Drive to deliver high quality, engaging content

 

Qualifications

  • 8+ years professional experience

  • 5+ years in professional services including experience in using, evolving and defining standard assets, tools and methodologies

  • 3+ years experience in marketing technology, ad technology and/or DMP technology

  • Deep understanding of the martech/adtech/data ecosystem

  • Bachelor’s degree required.  Advanced degree a plus.

  • Strong project management skills and experience, including managing internal stakeholders, and multiple campaigns and projects at once

  • Capable user of Microsoft PowerPoint and WIKI

 

ABOUT SALESFORCE

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

*LI-Y

Apply here

Client Insights Analyst
Client Insights Analyst – Salesforce DMP (Formerly Krux)
 
The Client Insights & Analytics Analyst reports to the head of Client Insights & Analytics (CIA).  The CIA Analyst role combines data-driven story-telling, business process analysis and a penchant for aligning clients’ operations to help clients frame decisions and drive actions that deliver bottom-line benefit.  The successful candidate is a curious problem-solver who thrives in a fast-paced environment. Collaboration within Advisory Services and across Salesforce DMP departments is a key to success.  In addition to working closely with Client Partners and Project Managers, the CIA Analyst will work closely with Data Science colleagues to deliver compelling, high-impact solutions. In short, the CIA Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies through operational alignment and process definition work.
The role has four areas of focus as follows:
  • Data Analysis and Insights:  Apply standard Salesforce DMP Data Science (DS) packages and solutions to specific clients – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value.  Integrate disparate information, data and perspective beyond DS packages to help clients and Salesforce DMP team realize the full value of the Salesforce DMP platform.  Translate data insights into a story that is both compelling and actionable to impact process and business improvement.  Craft compelling, action-oriented guidance for clients and their agencies based on DS insights.  Identify opportunities to introduce and trial DS packages that are beyond the client’s existing solution footprint.  In some cases, work directly with DS to develop custom solutions for clients.
  • Business Process Analysis and Design:  Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments.  Document and analyze current state business processes & activities.  Benchmark client’s digital operations relative to the Salesforce DMP Capability Maturity Model.  Design future state business processes to drive engagement, efficiency, effectiveness and business value.  Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions.  Ensure client’s business policies are appropriately represented in user guides and playbooks. 
  • Client Engagement:  At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DS deliverables and implement change initiatives.  Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
  • Building Salesforce DMP: Provide feedback to Product Service resources to inform product and service development roadmaps.  Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.
Success in role requires:
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
  • A high degree of comfort with ambiguity
  • Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
  • Remaining current with leading edge industry and technology developments including the Salesforce DMP platform
  • Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI’s
  • Strong analytical and problem solving skills
  • Appropriate use of visualizations to tell compelling stories with data is crucial
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience collaborating on a strategic delivery team.
Minimum Qualifications:
  • 4+ years of experience working across multiple SaaS deployments in a variety of roles
  • 2+ years of management consulting experience as a Business Analyst or in a similar role
  • 1+ years of experience working in media
  • 1+ years of experience implementing global initiatives and understanding regional needs
  • Adept user of tools including Tableau, other BI tool and Microsoft Office
  • Capability in database query language(s) (e.g., MySQL) a plus
  • Fluency in oral and written communications in English. Additional languages a plus.
  • Bachelors degree required (mathematics, economics, or statistics preferred).  Advanced degree a plus
  • Willingness to travel (up to 50% depending on location and assigned teams), and occasionally international
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


*LI-Y 
 

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Partner Success Lead - Salesforce DMP (formerly Krux Solutions)

Partner Success Lead

The Partner Success Lead reports to the Sr. Director, Field Enablement.  The Partner Success Lead is an individual contributor who will develop and deliver support programs for Krux technology, delivery and managed services partners.  Our partners include agencies as well as professional and business consulting services companies.  In short, Partner Success ensures that processes, standards and supporting materials are in place to deliver the right expertise at the right time to the right partners.  Success in role is made evident through the ability to grow and retain partner relationships.


The Partner Success Lead is a global role in which close collaboration with Solutions colleagues (Product Services, Delivery Standards, Solutions Operations, Training, Deployment Architects, Project Managers, Analysts) as well as Business Development, Product, and I&I is required.  The successful candidate is a smart, high-energy, self-starter and self-finisher whose integrity is beyond reproach.

 

The scope of responsibilities falls in three areas; program development, program management, and resource and relationship management.  A description of the responsibilities in each area is below.

 

 Responsibilities:

 Program Development
  • Develop framework for Partner Enablement program (scope, operating rhythm, key points of internal and external collaboration)

  • Establish project plan for Partner Success program build-out and develop services in line with plan

  • Promote the Krux partner program (together with Marketing and Biz Dev) through thought leadership and case studies

  • Define & periodically update Krux regional support model


​Program Management

  • Identify gaps in current partner tools/assets and work closely with Delivery Standards to tailor Krux tools/assets for use by partners

  • Participate in cross-functional meetings to ensure Partner Success initiatives in the field are aligned with Krux operations and strategy

  • Organize training sessions and work with Training team to ensure Krux partner training materials, delivery mechanisms, and certification requirements are appropriate and up-to-date

  • Review statement of work and provide guidance on division of responsibilities for the project

  • Oversee partner set up and access to the Krux platform and resources

  • Track partner satisfaction with training programs; identify areas for improvement

  • Ensure partner support tools are appropriate for the job (e.g., partner portal in ZenDesk, knowledge library)

  • Track business impact of the partner program and adjust plans as results dictate

  • Drive quarterly partnership review sessions


Resource and Relationship Management

  • Work with Solutions Operations to identify & meet partner-led project support staffing needs

  • Build and maintain a network of Krux internal and extern relationships to stay current on opportunities and issues with the partner program

  • Identify and secure participation of appropriate subject matter experts in partner-focused events (both Krux to partners and partners to Krux)

  • Promote sessions via blogging and other means to ensure optimal attendance, and determining and tracking completion requirements

  • Act as a primary point of contact for partners to ensure partner support and satisfaction

 

 Required Skills

  • Project Management: ability to effectively define, plan, schedule, control and deliver projects while balancing multiple competing priorities in a fast-paced environment

  • Collaboration:  Strong team player who can work across organizational boundaries to achieve goals, even when not in direct control of all resources

  • Communications: Skilled in both verbal and written communication (including email, long-form prose and PowerPoint). Highly articulate and communicates passion, energy and excitement. Comfortable and compelling in communications with senior management

  • Motivation: Energizes and inspires others through empowerment, recognition and passion

 

Qualifications

  • 8+ years work experience, including:

    • 5+ years as a management or systems integration consultant at a top-tier firm

    • 3+ years in a technology company (SaaS preferred) in a market-facing capacity

    • 2+ years experience in managing projects in a matrixed, global organization

  • Strong knowledge of partner ecosystem design and success managing partner/channel go-to-market models

  • Experience of working in a multi-country / multi-cultural environment is required

  • Experience in content development or instructional design is an advantage

  • Bachelor’s degree required

  • Fluency in oral and written communications in English, additional languages a plus

  • Ability to travel up to 50% of the time

 

ABOUT SALESFORCE

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

*LI-Y

Apply here

Salesforce DMP Solutions Architect
Salesforce DMP Solutions Architect
Location: London, UK
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

This is an individual contributor role within the Salesforce DMP Implementation and Integration group.  The Solutions Architect is a hybrid business and technical consultant that is responsible for the solutions design and successful deployment of the Salesforce DMP.  The successful candidate will manage technical engagement throughout the software deployment process.  By leveraging standard deployment processes, properly documenting and communicating the solutions design, and working closely with the client, Solutions team, and Solutions Engineers during implementation, the DA will ensure project success with reduced cycle times and proper configuration of the software based on the client’s business requirements.  The Solutions Architect works with clients, external partners, and colleagues across the Salesforce DMP.
 
Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Solutions Architect will have deep relationships and access to peers in I&I, Product, and Engineering, while working closely with the Solution team members through client engagements.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 
The scope of responsibilities fall in four areas, each of which is described below.

Core Responsibilities: 
 
  • Solutions design:  Leverages best practices templates, documents & presentations to maximize efficiency & consistency especially within technical solution design & data flow diagrams.  Reflects client's business strategy in technical implementation & solution design documents for each implementation including data flow diagrams that capture visuals & text explaining data sources in, data transformations & data exports/outputs.   Summarizes business implications & recommendations of technical design discussions & troubleshooting for technical client contacts in writing & verbally.  Considers the impact of his/her solution design on processing costs & efficiency and gathers internal consensus before presenting final designs
 
  • Technical consulting:  Responds to technical implementation/deployment & solution design questions quickly, effectively, confidently & honestly by thinking on his/her feet. Uses ability to assess the risks and rewards throughout that process. Escalates questions he/she can't answer quickly & efficiently to resolve open issues
 
  • Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences
     
  • Integration management:  Leverages existing partnerships to deliver on client-specific solution design.  Has a deep understanding of the partner ecosystem and integration partners and provides specific recommendations on how to deploy the Salesforce DMP in relation to systems of record & systems of engagement and technical expertise on ingesting external data sources and enabling activation partners
 
Success in role requires that the Solutions Architect:  
  • Translates complex technical implementation/deployment topics & details into business-friendly language for technical & non-technical members or internal & external teams
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Prioritizes tasks & time wisely, making tradeoff decisions to drive most efficient use of time & resources
  • Builds trust-based relationships with line staff across the organization
  • Willing to travel 25-50% of the time (based on location and project assignment)
Requirements:  
  • 6+ years professional experience including 2+ years in a technical position in relevant industry (consulting, technology company and/or agency) required
  • Experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • Experience as Solutions Architect, Professional Services (Implementation) Specialty, Software Solution Engineer, Systems Engineer a plus
  • Besides English, a second language proficiency is preferred (Spanish, French, and/or German).  Additional languages are a plus
  • Bachelor degree required, advanced degree a plus
*LI-Y

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Sr. Site Reliability Engineer

 

Sr. Site Reliability Engineer

The Salesforce DMP team is looking to hire a Sr. Member for the platform engineering team.

So, you're not only well versed in infrastructure and operations, but also in developing software that can run it for you. You support application developers by building and exposing well designed tools, APIs and services. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data and ML infrastructure, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Architect, develop, implement, and operate the scalable distributed systems platform that supports our big data processing, Data-Science and AI applications.
  • Provide expertise and guidance to assist development teams in making the right architectural & operational decisions early
  • Develop new methods and tools to automate packaging, deployment and configuration of internally developed applications, and others to self-heal production environments.
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can

Your tech friends would say you:

  • are a domain expert in scalable and distributed infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are fluent in several programming language (preferably Scala, Java, and Python)
  • make things work and get things done
  • love to leave things better than how you found them and automate anything you've done more than twice
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • can write a one-liner for anything, but know when not to
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • are a great communicator, not at all like the stereotypical geek
  • have a great sense of humor 
 

 

Apply here

Senior Support Specialist
Senior Support Specialist – Salesforce DMP (Formerly Krux)
 
The Role:
Senior Support Specialists (SSS) are part of the Support organization within Solutions and report to the Support Director.  The SSS role blends technical aptitude with curiosity and a drive to get things done and also possess an understanding of the subtitles associated with client relationship management.  The role includes an educational component, with the SSS serving as a conduit for information published on the Salesforce DMP community forums, a key participant in client webinars, and author of internal documentation.  The Support team extends across all Salesforce DMP clients and as such, the SSS role requires an ability to adapt to various markets, verticals, and client tiers.
 
The SSS owns the trouble-shooting and related technical documentation associated with escalated and recurring client issues, and plays an integral role in the overall understanding of Salesforce DMP functionality - inside and outside of the company.
 
Collaboration is a key to success.  Important collaborators include other members of the Support, Professional Services and Field Enablement teams in Solutions as well as colleagues in Product and Engineering at Salesforce DMP.

Core Responsibilities Include:
  • Provide support for escalated technical questions and platform troubleshooting
  • Conduct hands-on diagnosis of technical issues ranging from data collection to media execution
  • Own the issue and drive to resolution, keeping the client informed along the way
  • Meet or exceed issue resolution and other operating metrics
  • Educate other members of the Support team (and in some cases, clients and partners) on new products, related technologies, and recommended approaches
  • Lead internal support trainings and client-facing webinars
  • Contribute in enriching FAQs community forums and internal documentation
  • Leverage internal toolset – including Totango, Zendesk, JIRA, and QuickBase -- to surface ticket trends, commonalities, and recurring issues across clients
  • Liaise between Solutions, Engineering, and Product teams to develop training methodologies and enhance support protocols
  • Stay informed of data-driven marketing news, emerging technologies and competitors’ offerings
 
Success in role requires:
  • A proactive approach to self-education and professional development
  • Understanding of the digital marketing ecosystem and business models (yield, product strategy, sales strategy, campaign strategy)
  • Awareness of common data collection methodologies including but not limited to the following: URL parsing, text mining, content scraping, SDKs, hashed emails
  • Familiarity with ad servers, media tagging, trafficking and data marketplaces
  • Ability to manage multiple clients and projects simultaneously
  • Strong communication and technical writing skills
  • Excellent attention to detail and follow-through
  • Empathy and a willingness to champion the cause of the client
  • Strong analytic and excellent organizational skills
  • A dependable and reliable team player
 
Requirements:
  • 4+ years experience delivering or supporting a digital media business, revenue operations or digital marketing operation
  • 2+ years experience supporting a martech/adtech or other similar SaaS solution
  • Previous experience with marketers, publishers, DMPs, and/or martech/adtech
  • Bachelor degree in a technical field preferred, equivalent technical experience considered
  • English language proficiency required.  Additional languages a plus (and may be required in some locations)
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
*LI-Y
 
 
 

Apply here

Client Success Manager - Krux Solutions (French speaking)

Krux Client Success Manager
 
This is an individual contributor role that reports to the Director of Client Success.  Client Success is part of the Professional Services organization within Solutions Group.  The Client Success Manager (CSM) is an action-oriented problem solver and relationship builder who thrives in a fast-paced environment.  Able to context-switch quickly and comfortable with ambiguity, the CSM owns client relationships from deployment through sustained value delivery.  Ensuring Krux clients achieve and sustain strong, positive ROI through effective use of the Krux platform is top priority.
 
Collaboration within Solutions and across Krux departments is a key to success.  In addition to working closely with the Implementation and Integration (I&I) team during deployment, CSMs also work with Support, Training, Client Insights and Analytics (CIA) and Sales team members.  In short, CSMs own client relationships and their sustained success with Krux.
 
The CSM has four areas of focus as follows:

  • Client Engagement: Develop a deep understanding of clients’ business goals and drive use of the Krux platform to help clients realize those goals.  Maintain regular, proactive dialogue with clients through standard, structured vehicles such as success plays, business reviews, trainings, and webinars.  Develop strong trust-based client relationships through goal-setting, execution, expertise, and follow-through on both outbound and inbound requests.   Stayed informed of any technical issues and monitor (and encourage) progress toward resolution.  Work with sales to ensure timely account renewals and to capitalize on upsell opportunities.
 
  • Knowledge Development:  Quickly develop expertise on the Krux platform in order to highlight key features and functionality to clients.  Educate clients on new Krux product offerings and updates to existing features and capabilities.  Stay informed of data-driven marketing news, emerging technologies, trends and competitive offerings.  Over time, develop expertise in one of two Krux business sectors (marketers and publishers).
 
  • Operating Discipline:  Make timely and effective use of the CSM toolkit in-line with expectations of the Director of Client Success.  Tools include Quickbase, Totango, Jira, Zendesk, Harvest and others.  Regularly meet internal operating, reporting and special initiative deadlines to ensure an accurate representation of client health and engagement at all times.
 
  • Building Krux: Provide feedback to the Director of Client Success and Product Service resources to inform service and product development roadmaps.  Identify opportunities to simplify, streamline and increase the client impact of core operating processes.  Build and share personal knowledge and insight into a business sector through re-usable assets and thought capital.  Secure quantitative case studies of Krux business impact at assigned clients.
 
Success in role requires that the CSM:
  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as 50% of the time
 
Qualifications
  • 5-7 years experience across a combination of enterprise client services and digital media
  • 1 - 2 years combined experience in digital media and/or marketing and marketing or ad technology
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • Besides English, a second language proficiency is in French is preferred
  • Bachelor degree required.  Advanced degree a plus

LI-Y*

Apply here

Client Success Manager - Krux Solutions (Italian speaking)

Krux Client Success Manager
 
This is an individual contributor role that reports to the Director of Client Success.  Client Success is part of the Professional Services organization within Solutions Group.  The Client Success Manager (CSM) is an action-oriented problem solver and relationship builder who thrives in a fast-paced environment.  Able to context-switch quickly and comfortable with ambiguity, the CSM owns client relationships from deployment through sustained value delivery.  Ensuring Krux clients achieve and sustain strong, positive ROI through effective use of the Krux platform is top priority.
 
Collaboration within Solutions and across Krux departments is a key to success.  In addition to working closely with the Implementation and Integration (I&I) team during deployment, CSMs also work with Support, Training, Client Insights and Analytics (CIA) and Sales team members.  In short, CSMs own client relationships and their sustained success with Krux.
 
The CSM has four areas of focus as follows:

  • Client Engagement: Develop a deep understanding of clients’ business goals and drive use of the Krux platform to help clients realize those goals.  Maintain regular, proactive dialogue with clients through standard, structured vehicles such as success plays, business reviews, trainings, and webinars.  Develop strong trust-based client relationships through goal-setting, execution, expertise, and follow-through on both outbound and inbound requests.   Stayed informed of any technical issues and monitor (and encourage) progress toward resolution.  Work with sales to ensure timely account renewals and to capitalize on upsell opportunities.
 
  • Knowledge Development:  Quickly develop expertise on the Krux platform in order to highlight key features and functionality to clients.  Educate clients on new Krux product offerings and updates to existing features and capabilities.  Stay informed of data-driven marketing news, emerging technologies, trends and competitive offerings.  Over time, develop expertise in one of two Krux business sectors (marketers and publishers).
 
  • Operating Discipline:  Make timely and effective use of the CSM toolkit in-line with expectations of the Director of Client Success.  Tools include Quickbase, Totango, Jira, Zendesk, Harvest and others.  Regularly meet internal operating, reporting and special initiative deadlines to ensure an accurate representation of client health and engagement at all times.
 
  • Building Krux: Provide feedback to the Director of Client Success and Product Service resources to inform service and product development roadmaps.  Identify opportunities to simplify, streamline and increase the client impact of core operating processes.  Build and share personal knowledge and insight into a business sector through re-usable assets and thought capital.  Secure quantitative case studies of Krux business impact at assigned clients.
 
Success in role requires that the CSM:
  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as 50% of the time
 
Qualifications
  • 5-7 years experience across a combination of enterprise client services and digital media
  • 1 - 2 years combined experience in digital media and/or marketing and marketing or ad technology
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • Besides English, a second language proficiency is in Italian is preferred
  • Bachelor degree required.  Advanced degree a plus

LI-Y*

Apply here

Client Partner - Krux Solutions

Client Partner - London.


The Role:

The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Client Partner team within Krux Solutions. The Client Partner serves three to five of Krux’ largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.The Client Partner plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally Client Partner may also work closely with Krux partners such as Accenture, Nielsen and Salesforce.com.

There are two broad areas of focus for Client Partner; existing account management and sales and new client launches as follows;

Existing Account Management:

The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:

  • Advocate on behalf of the client across Krux
  • Drive Best Practices into clients and through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Krux
  • Drive Krux platform adoption and use and in-turn drive incremental revenue through increased use
  • Ensure client satisfaction and engagement
  • Manage the Financial elements of client relationships to designated targets
  • Gather product and service feedback for use by other team members and guide new product and/or feature rollouts at a client
  • Help clients capture full value from Krux products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
  • Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
  • Lead development and delivery of structured, metrics-driven quarterly business reviews

Sales and New Client Launches:

  • Work with Krux Sales during the sales process to set relationship expectations and clarify roles
  • Guide the launch of new clients in accordance with Krux people data activation methodology
  • Work with Sales to set-up reference calls as appropriate

Qualifications:

  • 10+ years professional experience, including at least 5 years in consulting/enterprise client service to marketers and at least 3 years of experience in digital media and/or digital marketing
  • Track record of successful value delivery and client relationship development
  • Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business
  • Capacity to craft, articulate and influence adoption of strategies and directions at client organizations in a manner that is understood and embraced
  • Strong presentation development and delivery skills (including Microsoft PowerPoint skills)
  • Willing to travel between 1/3 and 2/3 of the time (7 – 15 days/month)
  • Undergraduate degree required, advanced degree a plus
  • Broad relationships across either digital media and/or digital marketing a plus
LI-Y*
 

Apply here

Training Lead and Curriculum Developer-Salesforce DMP (formerly Krux Solutions)

Training Lead and Curriculum Developer

The Training Lead and Curriculum Developer reports to the Sr. Director, Field Enablement. As a Training Lead with Salesforce DMP Academy, you will design, develop and maintain training products for customers, employees, and partners.  In addition to training curriculum, this role will also support training and delivery.
 

You will collaborate with the Product team and cross-functionally across Salesforce DMP to build courses, write and review eLearning, videos and develop certification programs.

 

Responsibilities:

  • Identify training and development needs

  • Design and develop training and development programs based on both the organization’s and the individual’s needs

  • Work with various teams in the company to develop training and learning curriculum for internal and external audiences; develop and implement training and learning materials

  • Support internal and external training sessions as assigned; assist trainers/presenters in preparation for delivery; Deliver/facilitate Instructor-led or virtual training sessions as appropriate

  • Anticipate and understand changing product, audience and business drivers and adapt to meet those needs

  • Strategically align and build relationships with key product leaders

 

Education/Experience

  • Bachelor’s Degree (Master’s degree a plus), preferred degree in Instructional Design and/or Computer Programming

  • 3+ years of curriculum/training development experience

  • Experience working with a variety of subject matter experts on determination of training needs and objectives

  • Ability to communicate effectively with technical and non-technical team members

  • Excellent verbal and written communications skills

  • Experience with learning management systems

  • Experience with preparation and delivery of onsite and online training sessions and programs

  • Demonstrated ability to work with engineers, consultants, product managers, and technical documentation writers to gather information about the features and functionalities of software products

 
About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

 

 

Apply here

Lead Solution Architect - Salesforce DMP

This is a senior role reporting to the Senior Director of Implementation and Integration for the Salesforce DMP.  The Lead Deployment Architect leads the global Deployment Architect (DA) team and is a critical hub for coordination, setting standards, driving consistency, and reducing complexity across engineering, product, sales and solutions.  The successful candidate embraces a master-apprentice mindset and brings a demonstrated track record of developing a community of professional practice.  Success in role is made evident through reduced project cycle times, increased use/adoption of standard approaches, clean, robust and accurate documentation and increased collaboration across Salesforce DMP teams. The Lead Deployment Architect works with clients, external partners, and colleagues across the Salesforce DMP.

Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Lead Deployment Architect will have deep relationships and access to leads in I&I, Product, and Engineering, while working closely with the heads of Professional Services, Support, Field Enablement, and the Solutions leaders in the US, EU and APAC.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 

The scope of responsibilities fall in five areas, each of which is described below.

Responsibilities
 

Manage Deployment Architecture operations:  Establish core operating rhythm within the Advisory Services matrix to ensure the right resources are delivered to the right clients and colleagues at the right time.  Successfully manage to financial targets and deadlines with an uncompromising passion for quality.  Forecast accurately and manage resources judiciously

Build and manage for scale:  Attract, develop and retain Deployment Architects.  Nurture additional DA skill sets in embedded Solutions Engineers from within the I&I team.  Set standards for team delivery, identify skill development needs and guide development of internal training programs for DA team and other Salesforce DMP team members.  Train and develop Deployment Architects to leverage and evolve deployment best practices in technical design, documentation and delivery.  Manifest a master – apprentice mindset and approach across the team with a clear end-goal of developing a true community of practice

Solution design: Develop reference deployment architecture (in collaboration with I&I, Product, and Engineering) for major lines of business (e.g., CPG, retail, digital publishers).  Develop and maintain best practices and role-specific training (in collaboration with Training team) for the DA team.  Ensure all client accounts with Deployment Architects assigned follow key steps for technical discovery, design, review, documentation and delivery.  For select major accounts, evaluate deployment design recommendations and provide feedback to the Solutions team, client, agency and/or other partners.  Serve as advisor to Sales during SOW development and Deployment Architects during project execution as teams bring the Salesforce DMP platform to life for clients

Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP platform.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences

Product and tool extension:  Provide market feedback to the Product team to inform development of deployment packages.  Work closely with Senior Solutions Engineers to design internal tools and reports to facilitate implementation and validation across different market verticals and tech stacks

 

Success in role requires that the Lead Deployment Architect:

  • Fluently speaks and writes in language that is meaningful to a broad range of stakeholders from solutions to business development to agencies to engineering and product
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Simplifies, rationalizes and clarifies complex and even conflicting signals to bring clarity to areas of ambiguity and drive decisions and action
  • Possesses sound business judgment
  • Builds trust-based relationships with senior leaders and line staff alike
  • Effectively advocate for new ideas, approaches, tools, standards
  • Willing to travel, including internationally, 20-50% of the time (based on location and project assignment)

 

Qualifications

  • 12+ years professional experience including 5+ years in a technical leadership position in relevant industry (consulting, technology company and/or agency) required
  • At least two of the following:
  • 5+ years of experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • 5+ years of systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • 5+ years of experience as Deployment Architect, Professional Services (Implementation) Architect/Manager, Software Solution Architects, Systems Engineer
  • 5+ years specifically in software areas of expertise related to Enterprise Software, SaaS/PaaS, IoT and security, or big data
  • English language proficiency required.  Additional languages a plus
  • Bachelor degree required, advanced degree a plus

 

Apply here

Solution Architect - Salesforce DMP

This is an individual contributor role within the Salesforce DMP Implementation and Integration group.  The Deployment Architect is a hybrid business and technical consultant that is responsible for the solutions design and successful deployment of the Salesforce DMP.  The successful candidate will manage technical engagement throughout the software deployment process.  By leveraging standard deployment processes, properly documenting and communicating the solutions design, and working closely with the client, Solutions team, and Solutions Engineers during implementation, the DA will ensure project success with reduced cycle times and proper configuration of the software based on the client’s business requirements.  The Deployment Architect works with clients, external partners, and colleagues across the Salesforce DMP.

Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Deployment Architect will have deep relationships and access to peers in I&I, Product, and Engineering, while working closely with the Solution team members through client engagements.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 

The scope of responsibilities fall in four areas, each of which is described below. 

Responsibilities:

Solutions design:  Leverages best practices templates, documents & presentations to maximize efficiency & consistency especially within technical solution design & data flow diagrams.  Reflects client's business strategy in technical implementation & solution design documents for each implementation including data flow diagrams that capture visuals & text explaining data sources in, data transformations & data exports/outputs.   Summarizes business implications & recommendations of technical design discussions & troubleshooting for technical client contacts in writing & verbally.  Considers the impact of his/her solution design on processing costs & efficiency and gathers internal consensus before presenting final designs

Technical consulting:  Responds to technical implementation/deployment & solution design questions quickly, effectively, confidently & honestly by thinking on his/her feet. Uses ability to assess the risks and rewards throughout that process. Escalates questions he/she can't answer quickly & efficiently to resolve open issues

Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences

Integration management:  Leverages existing partnerships to deliver on client-specific solution design.  Has a deep understanding of the partner ecosystem and integration partners and provides specific recommendations on how to deploy the Salesforce DMP in relation to systems of record & systems of engagement and technical expertise on ingesting external data sources and enabling activation partners

 

Success in role requires that the Deployment Architect:

  • Translates complex technical implementation/deployment topics & details into business-friendly language for technical & non-technical members or internal & external teams
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Prioritizes tasks & time wisely, making tradeoff decisions to drive most efficient use of time & resources
  • Builds trust-based relationships with line staff across the organization
  • Willing to travel 10-25% of the time (based on location and project assignment)

 

Qualifications

  • 6+ years professional experience including 2+ years in a technical position in relevant industry (consulting, technology company and/or agency) required
  • Experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • Experience as Deployment Architect, Professional Services (Implementation) Speciality, Software Solution Engineer, Systems Engineer a plus
  • English language proficiency required.  Additional languages a plus
  • Bachelor degree required, advanced degree a plus

Apply here

Customer Success Manager- Salesforce DMP (formerly Krux Digital)
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Salesforce DMP (formerly Krux) Client Success Manager
 
The job:
  • Maintain consistent communication with clients for the purpose of understanding overall satisfaction with product and services
  • Educate clients on new product offerings and updates to existing features and capabilities
  • Understand how clients are currently leveraging Salesforce DMP to recognize opportunities for upsell
  • Manage negotiation of contract renewals
  • Stayed informed of any major technical issues or implementation requirements
  • Assist in development of collateral to educate and showcase the benefits of Salesforce DMP offerings
  • Stay informed of data-driven marketing news, emerging technologies and competitor offerings
We’re looking for someone with:
  • In short, a people person. You enjoy engaging with clients and talking with them about their business and how Salesforce DMP can solve for their business needs
  • Being proactive is key in this role, you will be taking the lead in sharing insights and updates with clients
  • Understanding of online media and marketer business models (yield, product strategy, sales strategy, campaign strategy)
  • A dependable and reliable team player
  • Ability to manage multiple clients and projects simultaneously
  • Willing to travel occasionally to meet with key accounts to conduct business reviews
  • Proficiency with Spanish language (verbal, written) a plus
Requirements:
  • Previous experience with marketers, publishers, dmps, and/or ad servers
  • Experience in online Ad operations, Ad Tech or SAAS
  • The ability to adapt in an entrepreneurial environment
 
 

Apply here

Sr. AWS Platform Engineer

Sr. AWS Platform Engineer

Salesforce is looking to hire a Sr. Member for the platform engineering team for the DMP product.

So, you're well versed in infrastructure and operations, but figured out that there is code that can run it for you. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data infrastructures, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Provide expertise in the design, implementation, and operation of scalable distributed systems to assist development teams in making the right decisions early
  • Develop new methods and tools to automate and self-heal production environments
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Automate packaging, deployment, and configuration of internally developed applications
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in our internal applications, from the high-level architecture down to the code
  • Implement new application features, especially features supporting operational excellence: stability, scalability, redundancy, etc.
  • Build tools that make your colleagues more effective
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your tech friends would say you:
  • really know about scalable infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are a great communicator, not at all like the stereotypical geek
  • make things work and get things done
  • love to leave things better than how you found them
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • love to automate anything you've done more than twice
  • can write a one-liner for anything, but know when not to
  • are fluent in at least one programming language (preferably python, Scala, and/or Java, but any language will do)
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • have a great sense of humor

Apply here

Product Manager
Sr. Product Manager, DMP
 
Salesforce DMP was created with the conviction that real-time consumer data, responsibly collected and managed, will one day oxygenate not just advertising, but also content, commerce, collaboration, teaching, healing, inventing, building, negotiating, and learning. Salesforce DMP is looking to expand the product team with someone who can help us continue to build out amazing products for our customers. 
 
The right candidate for this job is deeply familiar with tactics used by advertisers and / or publishers to drive key KPIs and insights, such as:
  • Campaign reporting
  • Audience discovery, planning and profiles
  • Global delivery management
  • Journey and attribution
  • Ecosystem enablement - partner management
Responsibilities:
  • Leads requirements gathering effort on user store epics – consulting product management, implementations, clients, etc.
  • Prioritizes backlog and develops user stories
  • Writes acceptance criteria in coordination with the main stakeholders and execution team
  • Leads backlog grooming to decompose/estimate stories with the execution team
  • Creates mockups and works with UX on design
  • Answers questions from developers and clarifies requirements in a timely manner
  • Reviews and accepts completed user stories or provides feedback within reasonable timeframe that coincides with sprints
  • Documents new features for implementations and release notes
  • Cross-coordinates and regularly communicates with other Product Owners to facilitate cross-team collaboration
  • Understands the market, the customer, and the business in order to make sound decisions
  • Collaborates and builds strong relationships with customers, engineers, and product support
Desired traits and experience:
  • A natural leader empowered through humility
  • Passionate about agile and collaboration
  • Ability to prioritize
  • Fun, reasonable, and knowledgeable about the product and market
  • 5+ years of experience software product management in enterprise SAAS
  • Manage continuous development scrum team
    • Knowledge of how different systems interact, including potential problems and difficulties that may occur
    • Creative problem solver
    • Great communication and presentation development
    • Independent, self-motivated
    • Hungry and excited to trail blaze
  • Story telling and persona development
  • Excellent communications skills: written, verbal, group presentations at the team level
The following would be a plus:
  • Experience with DMPs, Big Data Analytics, or Ad Tech Industry
  • Certified Scrum Product Owner (CSPO)
  • JIRA Agile experience

Apply here

Sr. Full-stack Engineer

Senior Full-stack Engineer

You push the needle. You finish whatever you touch. You teach whatever you know. You’ve seen some crazy things and you keep learning so you’re always ready for a new challenge.

We’re looking for someone who can drive development of HTTP APIs on top of massive data sets. While managing to stay sharp on front-end skills; building beautiful charts and great editing UX. Ideal candidates will have deep experience with web programming, know the ins and outs of whatever frameworks and library they currently use, and be open to mastering new frameworks at runtime.

4+ yrs of professional Software Development with a master’s or 6+ yrs of professional Software Development with a bachelor’s

Your day to day:

  • Building APIs for our client facing app in Django (Python)
  • Interacting with many data stores including DynamoDB, Redshift, MySQL, Redis, and others
  • Building amazing UX client side with Angular (Coffeescript)
  • Building Intermediate APIs in Scala and Java using Play!
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
  • Learning and applying big data processing technologies like Hadoop, Spark, Kafka, and others
Your technical friends would say you:
  • Make things work and get things done and are a great communicator
  • Love to learn new things and can do so quickly
  • Love to leave things better than you found them
  • Really grok your CI (jenkins, etc) and VCS tools (git)
  • Are an expert in Java or Scala and know how to get the most out of it
  • Are fluent in at least one dynamic language (Python preferred)
  • Can't go to sleep knowing your tests are failing
  • Like working in teams
Your tech friends might even say you:
  • Make excellent, informed, decisions and know when to ask for advice
  • Have a great sense of humor
  • Enjoy mentoring others and leading by example
  • Really know about scalable infrastructure
  • Know the pros and cons of technology trends in your field
  • Love agile development and delivering code
  • Don’t just tolerate ambiguity – you relish it

Apply here

Sr. Data Engineer

Senior Data Engineer

You push the needle. You finish whatever you touch. You teach whatever you know. You've learned over years of practice how to choose the right tool and you’re expert on the JVM.

Great, we're dying to talk to you! We're looking for people who can process petabytes of data efficiently, use lambda architecture effectively, and expose stable real-time APIs to mountains of traffic. People who are technical experts and get things done using their smarts and whatever tools make sense. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

5+ yrs of professional Software Development with a master’s or 7+ yrs of professional Software Development with a bachelor’s

Your day to day:

  • Building and optimising performance of Hadoop/Spark jobs, processing petabytes of data
  • Building real-time data processing pipelines using Kafka, Akka, DynamoDB, and whatever else makes sense
  • Enable and implement Data Science workflows and advanced machine learning algorithms
  • Building data pipelines orchestration using AWS data pipeline and other AWS services
  • Building and maintaining libraries to abstract away some of the complexity
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your technical friends would say you:
  • Make things work, get things done and are a great communicator
  • Love to learn new things and can do so quickly
  • Love to leave things better than you found them
  • Effective in at least one dynamic language (Python preferred)
  • Can't go to sleep knowing your tests are failing
  • Like working in teams
Your tech friends might even say you:
  • Make excellent, informed, decisions and know when to ask for advice
  • Have a great sense of humor
  • Enjoy mentoring others and leading by example
  • Really know about scalable infrastructure
  • Know the pros and cons of technology trends in your field
  • Love agile development and delivering code
  • Don’t just tolerate ambiguity – you relish it

Apply here