Are You An Innovator? A Thrill Seeker? A World Changer?

If you’re always dreaming big or searching for ways things could be done better, faster, stronger, and with more meaning and impact, then you’ll find yourself right at home at Salesforce DMP.

At Salesforce DMP, we believe in constant innovation. And innovation requires inspiration and rejuvenation. That’s why, in our San Francisco office, we provide:

  • Stocked kitchen: Hydrate, caffeinate, or recharge with a snack or beverage. You can’t think without it.
  • Lunch delivered several times a week: You can't change the world on an empty stomach. 
  • Regular team events: A team that plays together, stays together. It's good to step away from time to time.  
  • Ping Pong anyone? Yup, we have a table, and there are some who take the sport just a little too seriously. 
  • Chair massages? Sure. You deserve it. Go ahead. You know you want one.  

Further, our San Francisco HQ is steps from beautiful South Park, the epicenter of all things startup/SOMA. Sometimes you just need to take a break to enjoy the California sun. Of course, we also offer a competitive salary and excellent health benefits package to all our team members.

Not in San Francisco?  No worries.  We have offices across five continents, including New York, Boston, Los Angeles, London, Paris, Hamburg, and Sydney. Check out our open positions below. If you love solving the impossible, we should probably talk.

Available positions

Customer Success Manager – Salesforce DMP
Customer Success Manager – Salesforce DMP (Formerly Krux)
 
The Client Success Manager (CSM) is an action-oriented problem-solver and relationship builder who thrives in a fast-paced environment.  Able to context-switch quickly and comfortable with ambiguity, the CSM owns client relationships from deployment through sustained value delivery.  Ensuring Salesforce DMP clients achieve and sustain strong, positive ROI through effective use of the Salesforce DMP platform is the top priority of a CSM.
Collaboration within Solutions and across Salesforce DMP departments is a key to success.  In addition to working closely with the Implementation and Integration (I&I) team during deployment, CSMs also work with Support, Training, Client Insights and Analytics (CIA) and Sales team members.  In short, CSMs own client relationships and their sustained success with Salesforce DMP.
 
The CSM has four areas of focus as follows:
  • Client Engagement: Develop a deep understanding of clients business goals and drive use of the Salesforce DMP platform to help clients realize those goals.  Maintain regular, proactive dialogue with clients through standard, structured vehicles such as success plays, business reviews, trainings, and webinars.  Develop strong trust-based client relationships through goal-setting, execution, expertise, and follow-through on both outbound and inbound requests.   Stayed informed of any technical issues and monitor (and encourage) progress toward resolution.  Work with sales to ensure timely account renewals and to capitalize on upsell opportunities.
  • Knowledge Development:  Quickly develop expertise on the Salesforce DMP platform in order to highlight key features and functionality to clients.  Educate clients on new Salesforce DMP product offerings and updates to existing features and capabilities.  Stay informed of data-driven marketing news, emerging technologies, trends and competitive offerings.  Over time, develop expertise in one of two Salesforce DMP business sectors (marketers and publishers).
  • Operating Discipline:  Make timely and effective use of the CSM toolkit in-line with expectations of the Director of Client Success.  Tools include the Quickbase, Totango, Jira, Zendesk, Harvest and others.  Regularly meet internal operating, reporting and special initiative deadlines to ensure an accurate representation of client health and engagement at all times.
  • Building Salesforce DMP: Provide feedback to the Director of Client Success and Product Service resources to inform service and product development roadmaps.  Identify opportunities to simplify, streamline and increase the client impact of core operating processes.  Build and share personal knowledge and insight into a business sector through re-usable assets and thought capital.  Secure quantitative case studies of Salesforce DMP business impact at assigned clients.
 
Success in role requires that the CSM:
  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Salesforce DMP resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Salesforce DMP operating efficiency
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as ½ the time
Qualifications
  • 7 – 9 years experience across a combination of enterprise client services and digital media
  • 3 – 5 years combined experience in digital media and/or marketing and marketing or ad technology
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • English language proficiency required.  For EU-based positions, a second language may be required (French, German, Italian and/or Spanish).  Additional languages are a plus
  • Software development and/or project management experience a plus
  • Bachelor degree required.  Advanced degree a plus
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
*LI-Y

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Associate Software Engineer

Associate Software Engineer

San Francisco, CA

Join Salesforce and define the future of cloud computing. We deliver a scalable, high performance cloud computing platform that delights our customers, and is used by millions of people around the world each day for their business. Our R&D team builds compelling and innovative user interfaces, a platform for developing applications in the cloud, and an infrastructure that supports storage and processing of mission critical data. We are looking for the best and brightest new college graduates to join our team of world class, highly motivated software engineers, and cloud computing experts.

As a software engineer, you will have a significant impact in at least one of the following areas:

  • Platform Technologies – metadata-based customization, app development tools, application containers, APIs (REST, SOAP, Metadata), UI frameworks, language runtimes, authentication and security
  • Business Applications – The Sales and Service Cloud applications teams are responsible for our market leading, best in class applications for professionals in sales, customer service/call centers, and marketing for businesses of all sizes and sectors that deliver several billion dollars for the company each year.  As an engineer on these teams you will have the opportunity to work on anything from the most challenging database and performance problems to the latest cutting edge HTML5 UI for web and mobile apps.
  • Collaboration –features and platforms for collaboration within companies, as well as integration with social media sites
  • Engineering Productivity –build mission-critical, highly customized internal tools to make us the most productive engineering team in the industry.

Key Responsibilities:

  • Formulate, implement, and evaluate algorithms for platform and application features in Java
  • Code in JavaScript, HTML, and CSS for front-end development
  • Work closely with Quality Engineering, Product Management, and Technical Operations to develop, test, and deploy highly useful, high quality software
  • Analyze, design and develop test cases and implement automated test suites
  • Resolve complex technical issues and drive innovation that improves salesforce.com

Required Skills:

  • 1-2 years of experience
  • Proficiency in one of the following languages: Python, JavaScript or Java
  • Able to run SQL statements to perform DML
  • Exposure/experience with AWS
  • Application support experience in Linux environments
  • Familiarity troubleshooting web-based sites using Firebug or Chrome Developer Tools
  • Familiarity with Atlassian products such as Atlassian products such as JIRA and Confluence 
  • Not afraid to learn new technologies and new concepts
  • Be inquisitive, able to investigate discrepancies and follow a query through to resolution
Extra Credit:
  • Exposure to Hadoop or Hive
  • Exposure to AdServers such as Doubleclick, AppNexus, Sizmek, etc ...

Apply here

Sr. Site Reliability Engineer

Sr. Site Reliability Engineer

The Salesforce DMP team is looking to hire a Sr. Member for the platform engineering team.

So, you're not only well versed in infrastructure and operations, but also in developing software that can run it for you. You support application developers by building and exposing well designed tools, APIs and services. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data and ML infrastructure, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Architect, develop, implement, and operate the scalable distributed systems platform that supports our big data processing, Data-Science and AI applications.
  • Provide expertise and guidance to assist development teams in making the right architectural & operational decisions early
  • Develop new methods and tools to automate packaging, deployment and configuration of internally developed applications, and others to self-heal production environments.
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can

Your tech friends would say you:

  • are a domain expert in scalable and distributed infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are fluent in several programming language (preferably Scala, Java, and Python)
  • make things work and get things done
  • love to leave things better than how you found them and automate anything you've done more than twice
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • can write a one-liner for anything, but know when not to
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • are a great communicator, not at all like the stereotypical geek
  • have a great sense of humor 
LI - Y
 

 

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Strategic Lead - Platform Engineering Initiatives

Strategic Lead - Platform Engineering Initiatives

Salesforce is looking for a technical lead to help develop new strategic initiatives for its B2C data platform. You’re well versed in Infrastructure & Operations and understand how to architect systems that benefit your product, customers, the company and ease the lives of support divisions like security, finance & compliance. You’re a firm believer that adding quality & security ‘later’ isn’t going to get the results you’re looking for, and aim to bake these things in early, as first class citizens. You understand that any solution involves trade offs, buy-in and organizational support and can find a way to balance these and articulate their value to all stakeholders. You believe that building something new is ultimately a team sport, and you’re happy to be the champion, evangelist, coach or janitor for that team as needed. 

Great, we’re dying to talk to you! Salesforce might be just the place for you; we’re looking for people who can build & design next generation initiatives that solve not just technological, but importantly business & organizational needs. People who are technical experts and get things done by using their smarts, empathy, communication skills and power of persuasion and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Scope & frame challenges, desired outcomes & solutions across multiple departments
  • Provide expertise in the design, implementation, and operation of scalable distributed systems 
  • Apply software development workflows to operational environments
  • Develop POCs & MVPs of feasible solutions to automate and self-heal production environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Measure everything, providing critical operational insight into our infrastructure
  • Become and stay an expert in our internal infrastructure, from the high-level architecture down to the code
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your tech friends would say you:
  • really know about scalable infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • have in depth experience with at least one supporting department such as compliance, security or finance
  • are a great communicator, not at all like the stereotypical geek
  • can put yourselves in other peoples shoes and solve problems from their perspective
  • make things work and get things done
  • love to leave things better than how you found them
  • love to automate anything you've done more than twice
  • are fluent in at least one programming language (preferably python, Scala, and/or Java, but any language will do)
  • love to learn new things and can do so quickly
Your tech friends might even say you:
  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • have a great sense of humor
LI-Y

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Sr. Data Engineer

Senior Data Engineer

You push the needle. You finish whatever you touch. You teach whatever you know. You've learned over years of practice how to choose the right tool and you’re expert on the JVM.

Great, we're dying to talk to you! We're looking for people who can process petabytes of data efficiently, use lambda architecture effectively, and expose stable real-time APIs to mountains of traffic. People who are technical experts and get things done using their smarts and whatever tools make sense. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

5+ yrs of professional Software Development with a master’s or 7+ yrs of professional Software Development with a bachelor’s

Your day to day:

  • Building and optimising performance of Hadoop/Spark jobs, processing petabytes of data
  • Building real-time data processing pipelines using Kafka, Akka, DynamoDB, and whatever else makes sense
  • Enable and implement Data Science workflows and advanced machine learning algorithms
  • Building data pipelines orchestration using AWS data pipeline and other AWS services
  • Building and maintaining libraries to abstract away some of the complexity
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your technical friends would say you:
  • Make things work, get things done and are a great communicator
  • Love to learn new things and can do so quickly
  • Love to leave things better than you found them
  • Effective in at least one dynamic language (Python preferred)
  • Can't go to sleep knowing your tests are failing
  • Like working in teams
Your tech friends might even say you:
  • Make excellent, informed, decisions and know when to ask for advice
  • Have a great sense of humor
  • Enjoy mentoring others and leading by example
  • Really know about scalable infrastructure
  • Know the pros and cons of technology trends in your field
  • Love agile development and delivering code
  • Don’t just tolerate ambiguity – you relish it

Apply here

DMP Product Services Lead

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

The Product Services Lead reports to the Sr. Director, CSG DMP Enablement.   The Product Services Lead is an individual contributor who covers the ‘last miles’ between Product, Customer Success and Partners. This role is responsible for enabling the Customer Success team and Partners to understand and service existing and new Salesforce DMP products/features, as well as synthesising product feedback. Success in this role is made evident through frictionless rollout and adoption of product updates by Solutions.  This role is also tasked with delivering product insights to Solutions leadership and the product team.

The scope of responsibilities falls in three areas: go-to-market (GTM), market feedback and impact assessment.  A description of the responsibilities in each area is detailed below. 

The Product Services Lead will work in close collaboration with Solutions colleagues (Partner Enablement, Delivery Standards, Training, Deployment Architects, Project Managers, Analysts) as well as Product, and Engineering is required.

  

Responsibilities

  • Go-to-market:  

    • Create and manage the process for enabling the solutions team to understand and service existing and new products/features

    • Work closely with product, delivery standards and marketing in development of GTM material that is suitable for both internal and external consumption

    • Tailor GTM materials to regions, client sectors and verticals as appropriate

    • Review product release notes, user documentation, and product/feature demos

    • Plan and manage the launch of new product releases / advisory service releases

    • Work cross-functionally on implementation of product launches and go-to-market

    • Act as liaison between product, support, customer success and training teams to define launch readiness in all channels for new product releases

 

  • Market feedback

    • Be a team voice for Salesforce DMP technology, product, and customer success by providing proactive and continual insights on customer requirements and trend

    • Prioritization of gap-closing/fixes and tracking gaps relative to contractual commitments and work to close those gaps is appropriately prioritized

    • Serve as central hub for solutions in driving the prioritization and tracking of client-specific issue and fixes

    • Participate in the evaluation of proof of concepts, alpha and beta implementations to provide a customer view to the process

 

  • Client impact

    • Measure and monitor client adoption KPI’s and use data to identify adoption and impact risks

    • Develop coordinated action plans and (together with CSM and support leads) success plays in response to identified issues and risks made evident through monitoring of KPI’s

    • Drive coordinated measurement of the impact of product modules and features have on our clients’ ROI and on

 

Required Skills and Experience

  • Has deep understanding of DMP products and the competitive space in which Salesforce DMP competes

  • Demonstrated experience in successfully managing multiple and competing priorities within established deadlines and operating rhythm

  • Deep understanding of SaaS concepts and underlying technology

  • Experience in working with cross-functional teams including Professional Services, Support, Product and Engineering

  • Technical documentation

  • 2+ years experience working in SaaS business

  • 8+ years of professional experience

  • 2+ years of demonstrated successful experience working in a hands-on, fast-paced, creative, entrepreneurial environment, in a cross-functional capacity

 

Qualifications

  • Business Acumen: Strong business judgment that encompasses strategic and technical acumen

  • Driving Results: Sets aggressive goals and realistic timelines. Pursues long-term objectives while delivering short-term results. S/he sees the opportunity and creates a plan to seize it

  • Communications: Skilled in both verbal and written communication (including email, long-form prose and PowerPoint). Highly articulate and communicates passion, energy and excitement

  • Organization:  Strong organizational skills as demonstrated through successful, concurrent management of multiple initiatives.  

  • Detail-oriented

  • Bachelor’s degree required

  • Fluency in oral and written communications in English, additional languages a plus

  • Ability to travel up to 25% throughout Europe 

*LI-Y

 

 

 

 

 

 

 

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Salesforce DMP Solutions Architect
Salesforce DMP Solutions Architect
Location: London, UK
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

This is an individual contributor role within the Salesforce DMP Implementation and Integration group.  The Solutions Architect is a hybrid business and technical consultant that is responsible for the solutions design and successful deployment of the Salesforce DMP.  The successful candidate will manage technical engagement throughout the software deployment process.  By leveraging standard deployment processes, properly documenting and communicating the solutions design, and working closely with the client, Solutions team, and Solutions Engineers during implementation, the DA will ensure project success with reduced cycle times and proper configuration of the software based on the client’s business requirements.  The Solutions Architect works with clients, external partners, and colleagues across the Salesforce DMP.
 
Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Solutions Architect will have deep relationships and access to peers in I&I, Product, and Engineering, while working closely with the Solution team members through client engagements.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 
The scope of responsibilities fall in four areas, each of which is described below.

Core Responsibilities: 
 
  • Solutions design:  Leverages best practices templates, documents & presentations to maximize efficiency & consistency especially within technical solution design & data flow diagrams.  Reflects client's business strategy in technical implementation & solution design documents for each implementation including data flow diagrams that capture visuals & text explaining data sources in, data transformations & data exports/outputs.   Summarizes business implications & recommendations of technical design discussions & troubleshooting for technical client contacts in writing & verbally.  Considers the impact of his/her solution design on processing costs & efficiency and gathers internal consensus before presenting final designs
 
  • Technical consulting:  Responds to technical implementation/deployment & solution design questions quickly, effectively, confidently & honestly by thinking on his/her feet. Uses ability to assess the risks and rewards throughout that process. Escalates questions he/she can't answer quickly & efficiently to resolve open issues
 
  • Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences
     
  • Integration management:  Leverages existing partnerships to deliver on client-specific solution design.  Has a deep understanding of the partner ecosystem and integration partners and provides specific recommendations on how to deploy the Salesforce DMP in relation to systems of record & systems of engagement and technical expertise on ingesting external data sources and enabling activation partners
 
Success in role requires that the Solutions Architect:  
  • Translates complex technical implementation/deployment topics & details into business-friendly language for technical & non-technical members or internal & external teams
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Prioritizes tasks & time wisely, making tradeoff decisions to drive most efficient use of time & resources
  • Builds trust-based relationships with line staff across the organization
  • Willing to travel 25-50% of the time (based on location and project assignment)
Requirements:  
  • 6+ years professional experience including 2+ years in a technical position in relevant industry (consulting, technology company and/or agency) required
  • Experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • Experience as Solutions Architect, Professional Services (Implementation) Specialty, Software Solution Engineer, Systems Engineer a plus
  • Besides English, a second language proficiency is preferred (Spanish, French, and/or German).  Additional languages are a plus
  • Bachelor degree required, advanced degree a plus
*LI-Y

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Salesforce DMP Client Analyst
Salesforce DMP Client Analyst
Location: London, UK
 
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.


The Client Analyst reports to the Client Partner Lead.  The Analyst role combines data-driven story-telling, business process analysis and a penchant for aligning clients’ operations to help clients frame decisions and drive actions that deliver bottom-line benefit.  The successful candidate is a curious problem-solver who thrives in a fast-paced environment.
Collaboration within Professional Services, Solutions and across Salesforce DMP departments is a key to success.  In addition to working closely with Deployment Architects and Project Managers, the Analyst will work closely with Data Science colleagues to deliver compelling, high-impact solutions.
In short, the Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies through operational alignment and process definition work.

Core Responsibilities: 
 
  • Data Analysis and Insights:  Apply standard Data Science (DS) packages and solutions to specific clients – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value.  Integrate disparate information, data and perspective beyond DS packages to help clients and account team realize the full value of the Salesforce DMP platform.  Translate data insights into a story that is both compelling and actionable to impact process and business improvement.  Craft compelling, action-oriented guidance for clients and their agencies based on DS insights.  Identify opportunities to introduce and trial DS packages that are beyond the client’s existing solution footprint.  In some cases, work directly with DS to develop custom solutions for clients.
 
  • Business Process Analysis and Design:  Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments.  Document and analyze current state business processes & activities.  Benchmark client’s digital operations relative to the Salesforce DMP Capability Maturity Model.  Design future state business processes to drive engagement, efficiency, effectiveness and business value.  Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions.  Ensure client’s business policies are appropriately represented in user guides and playbooks. 
 
  • Client Engagement:  At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DS deliverables and implement change initiatives.  Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
 
  • Building Salesforce DMP:  Provide feedback to Product Service and Data Science resources to inform product and service development roadmaps.  Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.
Success in role requires:  
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
  • A high degree of comfort with ambiguity
  • Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
  • Remaining current with leading edge industry and technology developments including the Salesforce DMP platform
  • Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI’s
  • Strong analytical and problem solving skills
  • Appropriate use of visualizations to tell compelling stories with data is crucial
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience collaborating on a strategic delivery team.
Requirements:  
  • 3-5 years of management consulting experience as a Business Analyst or in a similar role
  • Prior experience in media a plus
  • Prior experience working across multiple SaaS deployments is a plus
  • 1+ years of experience implementing global initiatives and understanding regional needs
  • Adept user of tools including Tableau, other BI tool and Microsoft Office
  • Capability in database query language(s) (e.g., MySQL) a plus
  • Fluency in oral and written communications in English. Additional languages a strong plus
  • Bachelors degree required (mathematics, economics, or statistics preferred).  Advanced degree a plus
  • Willingness to travel (up to 50% depending on location and assigned teams), and occasionally internationally
*LI-Y

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Client Partner - Krux Solutions (French speaking)

Client Partner - London. We are ideally looking for fluent French skills for this position.


The Role:

The successful Client Partner is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company. The Client Partner will report to the head of the Client Partner team within Krux Solutions. The Client Partner serves three to five of Krux’ largest, most strategic clients while working closely with colleagues on the Customer Insights and Analytics, Data Science and Client Solutions Management teams. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Krux.The Client Partner plays a key role as new relationships are transitioned from Krux Sales to Solutions. The Client Partner will also collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout. Additionally Client Partner may also work closely with Krux partners such as Accenture, Nielsen and Salesforce.com.

There are two broad areas of focus for Client Partner; existing account management and sales and new client launches as follows;

Existing Account Management:

The Client Partner is the primary contact for assigned Krux clients. Core accountabilities of the Client Partner within the realm of existing account management are as follows:

  • Advocate on behalf of the client across Krux
  • Drive Best Practices into clients and through an informed, value-add perspective by having earned a trusted advisor role to both the client line management and executives; distill Best Practices from specific relationships for refinement and re-use by Krux
  • Drive Krux platform adoption and use and in-turn drive incremental revenue through increased use
  • Ensure client satisfaction and engagement
  • Manage the Financial elements of client relationships to designated targets
  • Gather product and service feedback for use by other team members and guide new product and/or feature rollouts at a client
  • Help clients capture full value from Krux products by serving as a strategic advisor to client executives and providing actionable insights to clients on a monthly, quarterly and annual basis
  • Craft client communications tailored to a range of audiences, from senior executives to operating managers to data management/marketing staff to sales
  • Lead development and delivery of structured, metrics-driven quarterly business reviews

Sales and New Client Launches:

  • Work with Krux Sales during the sales process to set relationship expectations and clarify roles
  • Guide the launch of new clients in accordance with Krux people data activation methodology
  • Work with Sales to set-up reference calls as appropriate

Qualifications:

  • 10+ years professional experience, including at least 5 years in consulting/enterprise client service to marketers and at least 3 years of experience in digital media and/or digital marketing
  • Track record of successful value delivery and client relationship development
  • Demonstrated capability of working collaboratively across a matrix environment to achieve results important to the business
  • Capacity to craft, articulate and influence adoption of strategies and directions at client organizations in a manner that is understood and embraced
  • Strong presentation development and delivery skills (including Microsoft PowerPoint skills)
  • Willing to travel between 1/3 and 2/3 of the time (7 – 15 days/month)
  • Undergraduate degree required, advanced degree a plus
  • Broad relationships across either digital media and/or digital marketing a plus
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Client Insights Analyst
Client Insights Analyst – Salesforce DMP (Formerly Krux)
 
The Client Insights & Analytics Analyst reports to the head of Client Insights & Analytics (CIA).  The CIA Analyst role combines data-driven story-telling, business process analysis and a penchant for aligning clients’ operations to help clients frame decisions and drive actions that deliver bottom-line benefit.  The successful candidate is a curious problem-solver who thrives in a fast-paced environment. Collaboration within Advisory Services and across Salesforce DMP departments is a key to success.  In addition to working closely with Client Partners and Project Managers, the CIA Analyst will work closely with Data Science colleagues to deliver compelling, high-impact solutions. In short, the CIA Analyst makes sense of and explains client data in a compelling manner and sets the foundation for ongoing use of data and systems by clients and their agencies through operational alignment and process definition work.
The role has four areas of focus as follows:
  • Data Analysis and Insights:  Apply standard Salesforce DMP Data Science (DS) packages and solutions to specific clients – guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value.  Integrate disparate information, data and perspective beyond DS packages to help clients and Salesforce DMP team realize the full value of the Salesforce DMP platform.  Translate data insights into a story that is both compelling and actionable to impact process and business improvement.  Craft compelling, action-oriented guidance for clients and their agencies based on DS insights.  Identify opportunities to introduce and trial DS packages that are beyond the client’s existing solution footprint.  In some cases, work directly with DS to develop custom solutions for clients.
  • Business Process Analysis and Design:  Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments.  Document and analyze current state business processes & activities.  Benchmark client’s digital operations relative to the Salesforce DMP Capability Maturity Model.  Design future state business processes to drive engagement, efficiency, effectiveness and business value.  Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions.  Ensure client’s business policies are appropriately represented in user guides and playbooks. 
  • Client Engagement:  At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DS deliverables and implement change initiatives.  Develop strong client relationships by building trust, rapport and positive working relationships with client team members.
  • Building Salesforce DMP: Provide feedback to Product Service resources to inform product and service development roadmaps.  Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.
Success in role requires:
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems
  • A high degree of comfort with ambiguity
  • Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions
  • Remaining current with leading edge industry and technology developments including the Salesforce DMP platform
  • Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI’s
  • Strong analytical and problem solving skills
  • Appropriate use of visualizations to tell compelling stories with data is crucial
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management
  • Experience collaborating on a strategic delivery team.
Minimum Qualifications:
  • 4+ years of experience working across multiple SaaS deployments in a variety of roles
  • 2+ years of management consulting experience as a Business Analyst or in a similar role
  • 1+ years of experience working in media
  • 1+ years of experience implementing global initiatives and understanding regional needs
  • Adept user of tools including Tableau, other BI tool and Microsoft Office
  • Capability in database query language(s) (e.g., MySQL) a plus
  • Fluency in oral and written communications in English. Additional languages a plus.
  • Bachelors degree required (mathematics, economics, or statistics preferred).  Advanced degree a plus
  • Willingness to travel (up to 50% depending on location and assigned teams), and occasionally international
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


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Client Success Manager - Krux Solutions (French, German or Spanish speaking)

Krux Client Success Manager
 
This is an individual contributor role that reports to the Director of Client Success.  Client Success is part of the Professional Services organization within Solutions Group.  The Client Success Manager (CSM) is an action-oriented problem solver and relationship builder who thrives in a fast-paced environment.  Able to context-switch quickly and comfortable with ambiguity, the CSM owns client relationships from deployment through sustained value delivery.  Ensuring Krux clients achieve and sustain strong, positive ROI through effective use of the Krux platform is top priority.
 
Collaboration within Solutions and across Krux departments is a key to success.  In addition to working closely with the Implementation and Integration (I&I) team during deployment, CSMs also work with Support, Training, Client Insights and Analytics (CIA) and Sales team members.  In short, CSMs own client relationships and their sustained success with Krux.
 
The CSM has four areas of focus as follows:

  • Client Engagement: Develop a deep understanding of clients’ business goals and drive use of the Krux platform to help clients realize those goals.  Maintain regular, proactive dialogue with clients through standard, structured vehicles such as success plays, business reviews, trainings, and webinars.  Develop strong trust-based client relationships through goal-setting, execution, expertise, and follow-through on both outbound and inbound requests.   Stayed informed of any technical issues and monitor (and encourage) progress toward resolution.  Work with sales to ensure timely account renewals and to capitalize on upsell opportunities.
 
  • Knowledge Development:  Quickly develop expertise on the Krux platform in order to highlight key features and functionality to clients.  Educate clients on new Krux product offerings and updates to existing features and capabilities.  Stay informed of data-driven marketing news, emerging technologies, trends and competitive offerings.  Over time, develop expertise in one of two Krux business sectors (marketers and publishers).
 
  • Operating Discipline:  Make timely and effective use of the CSM toolkit in-line with expectations of the Director of Client Success.  Tools include Quickbase, Totango, Jira, Zendesk, Harvest and others.  Regularly meet internal operating, reporting and special initiative deadlines to ensure an accurate representation of client health and engagement at all times.
 
  • Building Krux: Provide feedback to the Director of Client Success and Product Service resources to inform service and product development roadmaps.  Identify opportunities to simplify, streamline and increase the client impact of core operating processes.  Build and share personal knowledge and insight into a business sector through re-usable assets and thought capital.  Secure quantitative case studies of Krux business impact at assigned clients.
 
Success in role requires that the CSM:
  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as 50% of the time
 
Qualifications
  • 5-7 years experience across a combination of enterprise client services and digital media
  • 1 - 2 years combined experience in digital media and/or marketing and marketing or ad technology
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • Besides English, a second language proficiency is in French is preferred
  • Bachelor degree required.  Advanced degree a plus

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Lead Solution Architect - Salesforce DMP

This is a senior role reporting to the Senior Director of Implementation and Integration for the Salesforce DMP.  The Lead Solution Architect leads the global Solution Architect (SA) team and is a critical hub for coordination, setting standards, driving consistency, and reducing complexity across engineering, product, sales and solutions.  The successful candidate embraces a master-apprentice mindset and brings a demonstrated track record of developing a community of professional practice.  Success in role is made evident through reduced project cycle times, increased use/adoption of standard approaches, clean, robust and accurate documentation and increased collaboration across Salesforce DMP teams. The Lead Solution Architect works with clients, external partners, and colleagues across the Salesforce DMP.

Collaboration with functional and area leaders within the I&I and Solutions departments and across the company is a key to success.  As an embedded resource from I&I into Solutions, the Lead Deployment Architect will have deep relationships and access to leads in I&I, Product, and Engineering, while working closely with the heads of Professional Services, Support, Field Enablement, and the Solutions leaders in the US, EU and APAC.  This model allows for deep nurturing and support from the technology teams while executing at the cadence required of the client-facing Solutions team.
 

The scope of responsibilities fall in five areas, each of which is described below.

Responsibilities
 

Manage Deployment Architecture operations:  Establish core operating rhythm within the Advisory Services matrix to ensure the right resources are delivered to the right clients and colleagues at the right time.  Successfully manage to financial targets and deadlines with an uncompromising passion for quality.  Forecast accurately and manage resources judiciously

Build and manage for scale:  Attract, develop and retain Solution Architects.  Nurture additional SA skill sets in embedded Solutions Engineers from within the I&I team.  Set standards for team delivery, identify skill development needs and guide development of internal training programs for SA team and other Salesforce DMP team members.  Train and develop Solution Architects to leverage and evolve deployment best practices in technical design, documentation and delivery.  Manifest a master – apprentice mindset and approach across the team with a clear end-goal of developing a true community of practice

Solution design: Develop reference deployment architecture (in collaboration with I&I, Product, and Engineering) for major lines of business (e.g., CPG, retail, digital publishers).  Develop and maintain best practices and role-specific training (in collaboration with Training team) for the SA team.  Ensure all client accounts with Solution Architects assigned follow key steps for technical discovery, design, review, documentation and delivery.  For select major accounts, evaluate deployment design recommendations and provide feedback to the Solutions team, client, agency and/or other partners.  Serve as advisor to Sales during SOW development and Deployment Architects during project execution as teams bring the Salesforce DMP platform to life for clients

Documentation: Develop (or guide development of) documentation that can be used effectively by Solutions, deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP platform.  Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences

Product and tool extension:  Provide market feedback to the Product team to inform development of deployment packages.  Work closely with Senior Solutions Engineers to design internal tools and reports to facilitate implementation and validation across different market verticals and tech stacks

 

Success in role requires that the Lead Solution Architect:

  • Fluently speaks and writes in language that is meaningful to a broad range of stakeholders from solutions to business development to agencies to engineering and product
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Simplifies, rationalizes and clarifies complex and even conflicting signals to bring clarity to areas of ambiguity and drive decisions and action
  • Possesses sound business judgment
  • Builds trust-based relationships with senior leaders and line staff alike
  • Effectively advocate for new ideas, approaches, tools, standards
  • Willing to travel, including internationally, 20-50% of the time (based on location and project assignment)

 

Qualifications

  • 12+ years professional experience including 5+ years in a technical leadership position in relevant industry (consulting, technology company and/or agency) required
  • At least two of the following:
  • 5+ years of experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
  • 5+ years of systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
  • 5+ years of experience as Solution Architect, Professional Services (Implementation) Architect/Manager, Software Solution Architects, Systems Engineer
  • 5+ years specifically in software areas of expertise related to Enterprise Software, SaaS/PaaS, IoT and security, or big data
  • English language proficiency required.  Additional languages a plus
  • Bachelor degree required, advanced degree a plus

 

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Sr. AWS Platform Engineer

Sr. AWS Platform Engineer

Salesforce is looking to hire a Sr. Member for the platform engineering team for the DMP product.

So, you're well versed in infrastructure and operations, but figured out that there is code that can run it for you. You hate waking up at 2am to production failures and that's why you have monitors for everything, and enough failover or self-healing setup so you can deal with it in the morning. You're fine with rolling out code all the time because if anything unexpected happens, you have it covered. You did this already. Twice. So you automated it. And when the caching system had a problem, you found the bug, fixed it and sent them a patch.

Great, we're dying to talk to you! Salesforce might be just the place for you; we're looking for people who can build and operate big data infrastructures, fast changing webapps, real time APIs and a lot of traffic. People who are technical experts and get things done by using their smarts and whatever tools make sense to get the job done. People who love to stand on the shoulders of giants to solve new problems and thrive in a rapidly innovating space.

Your day to day:

  • Provide expertise in the design, implementation, and operation of scalable distributed systems to assist development teams in making the right decisions early
  • Develop new methods and tools to automate and self-heal production environments
  • Apply software development workflows to operational environments
  • Test and tune newly developed systems to prepare them for production deployment and ensure maximum performance at minimum cost
  • Automate packaging, deployment, and configuration of internally developed applications
  • Measure everything, providing critical operational insight into our applications
  • Become and stay an expert in our internal applications, from the high-level architecture down to the code
  • Implement new application features, especially features supporting operational excellence: stability, scalability, redundancy, etc.
  • Build tools that make your colleagues more effective
  • Lead, coach and grow our DevOps practice by bridging development, Ops and QA
  • Become and stay an expert in current and emerging technologies and tools
  • Contribute to Open Source solutions and communities we use wherever you can
Your tech friends would say you:
  • really know about scalable infrastructure
  • ran production services in the cloud (AWS) and know where it's awesome and where it hurts
  • are a great communicator, not at all like the stereotypical geek
  • make things work and get things done
  • love to leave things better than how you found them
  • really grok your CI (jenkins, etc), config management (puppet) and VCS tools (git)
  • love to automate anything you've done more than twice
  • can write a one-liner for anything, but know when not to
  • are fluent in at least one programming language (preferably python, Scala, and/or Java, but any language will do)
  • can't go to sleep knowing your tests or monitors are failing
  • love to learn new things and can do so quickly
  • you don't just use the code, you contribute

Your tech friends might even say you:

  • love agile/lean development and delivering code
  • know the pros and cons of all the technology trends in your field
  • make excellent informed decisions and know when to ask for advice
  • know your way around the entire stack
  • have a great sense of humor

Apply here